Technical Support Analyst, 3Rd Line Infrastructure

Salt; Norwich; On-site; GBP 46,800 - 57,200; Full time

Job summary

Salt in the United Kingdom is seeking a Technical Support Analyst for 3rd Line Infrastructure to deliver advanced support across identity, access management and on-premises to cloud services.

You will implement and support MFA using Microsoft Entra ID, configure Entra ID policies, troubleshoot complex authentication issues and collaborate with security, network and application teams. This is an on-site role based in Norfolk, with strong documentation and stakeholder engagement expectations.

Qualifications

• Strong 3rd Line infrastructure support experience.
• Microsoft Entra ID or Azure Active Directory experience.
• Experience with Multi Factor Authentication and Conditional Access.
• Identity and Access Management across Windows Server, AD and Microsoft 365.
• Experience troubleshooting complex authentication and access issues.
• Security hardening and vulnerability remediation in large enterprises.

Responsibilities

• Provide 3rd Line support across infrastructure and enterprise systems.
• Implement and support MFA using Microsoft Entra ID.
• Configure and manage Entra ID policies, Conditional Access and authentication methods.
• Support identity and access management services.
• Troubleshoot authentication and access issues.
• Collaborate with infrastructure, application and cybersecurity teams to onboard users and applications to MFA.
• Support vulnerability remediation and security hardening activities.
• Assist with DSPT compliance by implementing security controls and providing technical evidence.
• Support Windows Server, Active Directory and Microsoft 365 environments.
• Monitor infrastructure performance, alerts and system capacity.
• Produce technical documentation and operational procedures.
• Provide technical guidance to less experienced colleagues.
• Ensure incidents and service requests are logged and resolved within SLAs.

Skills

3rd Line infrastructure

Microsoft Entra ID

Multi Factor Authentication

Conditional Access

Identity and Access Management

Windows Server

Active Directory

Microsoft 365

Troubleshooting complex auth

Security hardening

Vulnerability remediation

Tools

PowerShell

Citrix

VMware/Hyper-V

Job description

Technical Support Analyst, 3rd Line Infrastructure

Location: Norfolk

Rate: £226 per day

IR35 Status: Inside IR35

Working Pattern: 5 days per week on site

Role Overview

We are recruiting for an experienced Technical Support Analyst to provide 3rd Line technical support across infrastructure, identity and access management services.

Key Responsibilities

• Provide 3rd Line support across infrastructure and enterprise systems
• Implement and support Multi Factor Authentication using Microsoft Entra ID
• Configure and manage Entra ID policies, Conditional Access and authentication methods
• Support identity and access management services
• Troubleshoot complex authentication, access and identity related issues
• Work with infrastructure, application and cybersecurity teams to onboard users and applications to MFA
• Support vulnerability remediation and security hardening activities
• Assist with DSPT compliance by implementing security controls and providing technical evidence
• Support Windows Server, Active Directory and Microsoft 365 environments
• Monitor infrastructure performance, alerts and system capacity
• Support patching, upgrades and configuration changes
• Produce technical documentation, implementation guides and operational support procedures
• Provide technical advice and support to less experienced colleagues
• Ensure incidents and service requests are logged, prioritised and resolved within agreed service levels

Essential Experience

• Strong 3rd Line infrastructure support experience
• Microsoft Entra ID or Azure Active Directory
• Multi Factor Authentication
• Conditional Access
• Identity and Access Management
• Windows Server
• Active Directory and Group Policy
• Microsoft 365
• Experience troubleshooting complex authentication and access issues
• Security hardening and vulnerability remediation
• Experience working within large enterprise environments
• Strong technical documentation skills
• Good communication and stakeholder management skills

Desirable Experience

• DSPT compliance
• NHS or healthcare experience
• Microsoft Azure
• Microsoft Defender
• PowerShell
• Citrix
• VMware or Hyper V
• Networking, including TCP/IP, DNS and DHCP
• ITIL