Senior IT Infrastructure & Operations Lead

Artifex Interior Systems Limited; New Alresford; On-site; GBP 110,000 - 140,000; Full time

Job summary

Artifex Interior Systems Limited is seeking an experienced Infrastructure and Operations Senior Manager to lead IT infrastructure, workplace technology and operational IT services across the business. You will ensure security, availability, performance and cost efficiency while enabling growth and resilience.

You will own end-to-end service delivery, manage ITIL processes, lead the Service Desk, govern suppliers and collaborate with Cyber Security, Enterprise Architecture and Business

Qualifications

• Proven experience leading enterprise IT Infrastructure and Operations functions.
• Experience managing geographically distributed infrastructure environments across multiple sites.
• Strong knowledge of enterprise infrastructure, cloud, networking, Microsoft 365 and modern workplace technologies.
• Demonstrable experience leading IT Service Desk and operational support functions, supported by ITIL knowledge and service performance management.

Responsibilities

• Lead the management and continuous improvement of enterprise infrastructure services, ensuring availability, performance, resilience and security.
• Own the lifecycle management of infrastructure assets including planning, maintenance and retirement.
• Lead workplace technology and end-user computing services including Microsoft 365, collaboration platforms and productivity technologies.
• Drive a customer-focused service culture across IT operations and suppliers.

Skills

Enterprise IT infrastructure & ops

Distributed infrastructure

Microsoft 365 & modern workplace

ITIL & service performance

Supplier & contract management

Job description

Artifex Interior Systems Limited is seeking an experienced Infrastructure and Operations Senior Manager to lead IT infrastructure, workplace technology and operational IT services across the business. You will ensure security, availability, performance and cost efficiency while enabling growth and resilience.

You will own end-to-end service delivery, manage ITIL processes, lead the Service Desk, govern suppliers and collaborate with Cyber Security, Enterprise Architecture and Business