Senior IT Field Delivery Engineer — On‑Site Support Expert

Processwhy Scc; Birmingham; On-site; GBP 34,000 - 52,000; Full time

Benefits offered by this job

Company van

Volunteering days

Hybrid working

Job summary

SCC is seeking a Senior IT Field Delivery Engineer to attend customer sites across the UK, providing IT hardware and software support within strict SLAs. The role is field-based with core hours and an out-of-hours rota, offering a strong benefits package and opportunities for career development.

You will perform diagnostics, rebuilds, and on-site installations, while mentoring other engineers and ensuring high-quality service delivery across diverse client environments.

Qualifications

• Must have a full UK driving licence.
• Must possess CompTIA A+ or CompTIA Server+ or equivalent knowledge/experience.
• Excellent customer-facing skills and professional appearance.
• Self-motivated with good organisational skills and ability to work unsupervised.
• Must be able to work at height and perform manual handling tasks.

Responsibilities

• Undertake advanced diagnostics, repair, and replacement of PCs, laptops, printers, servers and related peripherals.
• Complete customer rebuilds and configuration to desk.
• Assist other engineers in service delivery to customers.
• Cover site roles during planned or unplanned absence.
• Maintain KPI targets and manage calls with real-time updates.
• Lead IMAC projects with little supervision when required.
• Mentor other engineers and embrace new technologies.

Skills

Driving licence

Customer facing

Self-motivated

Technical certifications

CompTIA A+

CompTIA Server+

Work at height

Job description

SCC is seeking a Senior IT Field Delivery Engineer to attend customer sites across the UK, providing IT hardware and software support within strict SLAs. The role is field-based with core hours and an out-of-hours rota, offering a strong benefits package and opportunities for career development.

You will perform diagnostics, rebuilds, and on-site installations, while mentoring other engineers and ensuring high-quality service delivery across diverse client environments.