Senior Field Delivery Engineer

Processwhy Scc; Birmingham; On-site; GBP 34,000 - 52,000; Full time

Benefits offered by this job

Company van

Volunteering days

Hybrid working

Job summary

SCC is seeking a Senior IT Field Delivery Engineer to attend customer sites across the UK, providing IT hardware and software support within strict SLAs. The role is field-based with core hours and an out-of-hours rota, offering a strong benefits package and opportunities for career development.

You will perform diagnostics, rebuilds, and on-site installations, while mentoring other engineers and ensuring high-quality service delivery across diverse client environments.

Qualifications

• Must have a full UK driving licence.
• Must possess CompTIA A+ or CompTIA Server+ or equivalent knowledge/experience.
• Excellent customer-facing skills and professional appearance.
• Self-motivated with good organisational skills and ability to work unsupervised.
• Must be able to work at height and perform manual handling tasks.

Responsibilities

• Undertake advanced diagnostics, repair, and replacement of PCs, laptops, printers, servers and related peripherals.
• Complete customer rebuilds and configuration to desk.
• Assist other engineers in service delivery to customers.
• Cover site roles during planned or unplanned absence.
• Maintain KPI targets and manage calls with real-time updates.
• Lead IMAC projects with little supervision when required.
• Mentor other engineers and embrace new technologies.

Skills

Driving licence

Customer facing

Self-motivated

Technical certifications

CompTIA A+

CompTIA Server+

Work at height

Job description

About The Role

We are actively building diverse teams and welcome applications from everyone.Role: Senior IT Field Delivery Engineer Location: Field-based covering different areas (Dundee and surrounding areas, Perth and nearby locations, Inchture & Abernyte)Contract Type: PermanentSalary Package: Competitive base salary plus large company benefits, company van, a broad flexible benefits scheme, and 2 paid-for volunteering days a yearHours: 9.00 am - 5.30 pm Monday - Friday (+ OOH Rota of 1:4)Interview Process: 2-stage processWhy SCC?An inclusive workplaceExcellent package: solid basic and company benefitsHybrid working & core hours in line with role requirementsCareer development and life-long learning opportunitiesOpportunity to join Europe's largest privately-owned IT CompanyRole purpose:To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support

Key responsibilities

• Will be required to undertake advanced diagnostics, repair, and replace PC's, Laptops, Printers, Servers, relevant network support and retail equipment and associated peripherals.


• Complete customer rebuilds and configuration to desk.


• Assist other engineers in the delivery of service to our customers.


• Cover site roles where required due to planned or un-planned absence.


• Achieve the dynamic KPI targets set for your role.


• Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real time and gain full understanding of the customer's SLA requirements.


• Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates.


• This will also include the completion of any part
  movements and RMA generation.


• Will be able to carry out IMAC projects with little supervision and lead as and when required.


• Will embrace and train on any new technologies and maintain the skills and knowledge required to perform the role to the required standard.


• Carry out any other reasonable request from your line management.


• Participate in 24/7 coverage via a rota system.


• Work a certain amount of overtime when required to do so.


• Practice 'Quick Win' processes.


• Act as a mentor to other engineers when required.


• Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace.


• Will maintain company assets to keep them in good working order and good general condition.


• Be familiar with customer policies and processes where applicable.

Skills and experience

• Must always be professional and presentable.


• Must have a full UK driving licence.


• Must have excellent customer facing skills.


• Will be required to be self-motivated with good organisational skills, and can work unsupervised.


• Must possess or can obtain relevant technical certifications.


• Must possess at least the CompTIA A+, CompTIA Server+ qualifications or have the equivalent knowledge / experience.


• Must possess the ability to work at height and undertake varied manual handling activities.


• Will display positive behaviours which support team productivity.


• Must have a high standard of communication and inter-personal skills to support colleagues and team members.

About Us

SCC is Europe's largest privately-owned IT business, based out of the new 7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.

Equal opportunities

SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.