Senior IT Engineer: Lead Infrastructure & Mentoring

New City College; Greater London; On-site; GBP 46,000 - 48,000; Full time

Benefits offered by this job

Pension

On-site gym

CPD (5 days/year)

Travel season ticket loans

Health cash plan

Employee assistance

Discounts

Job summary

New City College in Havering is seeking a Senior IT Engineer to own and support complex IT infrastructure across networks, servers, end-user devices and Microsoft 365. The role combines hands-on operational work with advanced troubleshooting and project delivery.

You will act as a senior escalation point, mentor junior staff, and lead critical incidents while collaborating with engineers, technicians and external suppliers. 35 hours per week, 52 weeks, permanent contract, with a starting ASAP.

Qualifications

• Extensive hands-on IT infrastructure experience across networks, servers and end-user devices.
• Experience with Microsoft 365, Active Directory and Windows device management.
• Ability to mentor junior staff and support complex technical issues in a fast-paced environment.

Responsibilities

• Act as the senior escalation point for complex IT incidents, ensuring timely diagnosis and resolution.
• Provide technical leadership and mentoring to Engineers and Technicians.
• Manage and support the College's network infrastructure, including switches, firewalls and Wi‑Fi.
• Support Microsoft 365, Active Directory, Windows devices and IP telephony.
• Assist with software deployment and device management using SCCM and Jamf.
• Deliver IT projects and maintain accurate asset records.

Skills

Infrastructure expertise

Windows administration

Active Directory

Microsoft 365

Mentoring & leadership

Tools

SCCM

Jamf

VMware

Veeam

Omniva/ Horizon

Job description

New City College in Havering is seeking a Senior IT Engineer to own and support complex IT infrastructure across networks, servers, end-user devices and Microsoft 365. The role combines hands-on operational work with advanced troubleshooting and project delivery.

You will act as a senior escalation point, mentor junior staff, and lead critical incidents while collaborating with engineers, technicians and external suppliers. 35 hours per week, 52 weeks, permanent contract, with a starting ASAP.