Senior IT Engineer

New City College; Greater London; On-site; GBP 46,000 - 48,000; Full time

Benefits offered by this job

Pension

On-site gym

CPD (5 days/year)

Travel season ticket loans

Health cash plan

Employee assistance

Discounts

Job summary

New City College in Havering is seeking a Senior IT Engineer to own and support complex IT infrastructure across networks, servers, end-user devices and Microsoft 365. The role combines hands-on operational work with advanced troubleshooting and project delivery.

You will act as a senior escalation point, mentor junior staff, and lead critical incidents while collaborating with engineers, technicians and external suppliers. 35 hours per week, 52 weeks, permanent contract, with a starting ASAP.

Qualifications

• Extensive hands-on IT infrastructure experience across networks, servers and end-user devices.
• Experience with Microsoft 365, Active Directory and Windows device management.
• Ability to mentor junior staff and support complex technical issues in a fast-paced environment.

Responsibilities

• Act as the senior escalation point for complex IT incidents, ensuring timely diagnosis and resolution.
• Provide technical leadership and mentoring to Engineers and Technicians.
• Manage and support the College's network infrastructure, including switches, firewalls and Wi‑Fi.
• Support Microsoft 365, Active Directory, Windows devices and IP telephony.
• Assist with software deployment and device management using SCCM and Jamf.
• Deliver IT projects and maintain accurate asset records.

Skills

Infrastructure expertise

Windows administration

Active Directory

Microsoft 365

Mentoring & leadership

Tools

SCCM

Jamf

VMware

Veeam

Omniva/ Horizon

Job description

Location: Havering Campuses (Ardleigh Green, Havering Sixth Form, and Rainham).

Pay Range: £46,206 - £47,765 per annum. Placement on the scale will depend on skills, experience, and qualifications.

Hours and weeks: 35 hrs per week, 52 weeks per year.

Contract Type: Permanent

Position Start Date: ASAP

Join one of the UK's largest further education providers and play a key role in delivering reliable, high-quality IT services across a busy and diverse college environment. This is an excellent opportunity for a technically skilled IT professional to take ownership of complex technical issues, support critical infrastructure, and help shape the delivery of IT services while mentoring junior colleagues.

The Role:

As a Senior IT Engineer, you will be responsible for supporting and maintaining the College's IT infrastructure, including networks, servers, end-user devices and Microsoft 365 services. You will act as a senior escalation point for technical issues, lead the resolution of complex incidents, and provide guidance and mentoring to Engineers and Technicians. This is a highly hands‑on role combining day‑to‑day operational support with advanced troubleshooting, system administration and project delivery.

Key Responsibilities:

• Act as the senior technical escalation point for complex IT incidents, ensuring issues are diagnosed, resolved and communicated effectively.
• Provide technical leadership, mentoring and guidance to Engineers and Technicians.
• Support and administer the College's network infrastructure, including switches, firewalls, Wi‑Fi and connectivity services.
• Support Microsoft 365, Active Directory, Windows devices, Apple Macs, IP telephony systems and end‑user technologies.
• Assist with software deployment and device management using tools such as SCCM and Jamf.
• Maintain accurate IT asset records and configuration information.
• Deliver technical projects and work collaboratively with colleagues, users and external suppliers to achieve successful outcomes.
• Provide excellent customer service and ensure support issues are managed through to resolution.

Who You Are:

• An experienced IT professional with strong hands‑on expertise across infrastructure, networking and end‑user support.
• Skilled in Windows administration, Active Directory, Microsoft 365, Apple Mac support, networking and IP telephony.
• Confident diagnosing and resolving complex technical issues in a fast‑paced operational environment.
• A proactive problem solver who takes ownership of incidents and projects through to completion.
• An effective communicator who can build strong relationships with both technical and non‑technical stakeholders.
• A team player with the ability to mentor others, share knowledge and contribute to continuous improvement.
• Experience with technologies such as VMware, SCCM, Jamf, Veeam, Omnissa Horizon or Linux would be advantageous.

What We Offer:

• Pension: New City College provides a career average pension scheme for all staff (TPS or LGPS)
• Accessibility: All college sites are easily accessible for wheelchair users and via public transport (bus, DLR, or tube).
• On‑Site Facilities: Free access to on‑site gym facilities at some campuses and on‑site cafes serving subsidised food and drinks.
• Staff Development: Five CPD (Continuing Professional Development) days per year, with access to industry‑standard facilities and a collaborative working environment. Leading to opportunities for career advancement and professional development in a supportive setting.
• Financial Perks: Interest‑free loans for annual travel season tickets. Health cash plan (reimbursement for dental, optical, and therapy treatments) and a completely confidential Employee assistance program.
• Discounts: Save money on day‑to‑day expenses, shopping, dining out, DIY, and travel.

For further information please contact Human Resources at [e-mail].

About New City College:

New City College is proud to be an Ofsted Outstanding college, the largest in England to receive this top rating. With campuses across east London, south‑west Essex, and two language schools, we are a sector leader in further education.

Joining NCC means becoming part of a forward‑thinking, collaborative team committed to delivering high‑quality education and skills that benefit our students and communities. We offer industry‑standard facilities, expert staff, and strong partnerships with leading organisations. Our focus on future‑ready skills and technology ensures students are well‑prepared for higher education or employment, and employers trust we for staff training and development.

Following the merger of seven colleges, NCC has become one of the UK’s most influential FE providers, offering sixth form education, adult learning, apprenticeships, ESOL, EFL and SEND. With a turnover of £130 million, 20,000 students and 1,800 staff, we are a major force in the sector.

We are proud of our inclusive, diverse community and have a zero‑tolerance approach to racism and discrimination. As we look ahead, we remain committed to investing in our people and resources to provide an excellent, supportive learning environment that meets the needs of both students and employers.

We are committed to building a workforce that reflects the diversity of the communities we serve and actively welcome applications from candidates from Black, Asian and Minority Ethnic backgrounds. This does not prevent any other candidate with or without a protective characteristic from applying for our jobs.

As the College supports a number of children and vulnerable adults, all staff are exempt from Section 4(2) of the Rehabilitation of Offenders Act 1974. Accordingly, all staff will be subject to an Enhanced DBS check, along with a check of the Children’s Barred List if engaged in regulated activity. Any offers of appointment may be withdrawn if these checks prove unsatisfactory. Self‑disclosure will be required as part of the recruitment process. Failure to make a full disclosure or to provide sight of your DBS certificate may result in the withdrawal of your offer of employment. The College's DBS policy on the recruitment of ex‑offenders is available upon request.