IT Application Specialist (3rd Line) - Hybrid

Thirteen Group; Tees Valley; Hybrid; GBP 43,000 - 52,000; Full time

Benefits offered by this job

Salary £47,665 per annum

Annual leave 28 days rising to 31 days

Pension up to 17% contributions (flex)

Health and wellbeing support services

Discount and Reward platform (T’dar)

Buy and sell annual leave

Job summary

Thirteen Group is recruiting an IT Application Specialist (3rd Line) to upgrade, develop and support business applications, driving performance and user experience. You’ll collaborate with stakeholders across the organisation and take ownership of complex incidents within an ITIL framework.

The role is based mainly at our Middlesbrough office with hybrid working and occasional out-of-hours rota for resilience and maintenance. Salary is £47,665 per annum.

Qualifications

• Experience administering, monitoring, maintaining and improving software applications.
• Used to fast-paced environment with rapid software changes.
• Organised, collaborative and proactive in improving processes.
• Strong troubleshooting and problem-solving skills.
• Willing to work out-of-hours as part of IT resilience rota (roughly 4 Saturdays per year; ~1 week per 20 for resilience).
• Experience with housing management systems such as NEC Housing, Open Accounts, Uniclass or DRS is advantageous but not essential.

Responsibilities

• Responsible for the upgrade, development and support of business applications to enhance performance and user experience.
• Work with stakeholders to understand business needs and provide technical solutions that deliver real value.
• Plan, coordinate and implement application upgrades, enhancements and system changes.
• Take ownership of complex incidents and service requests, troubleshooting issues and driving resolution, alongside IT colleagues and third-party support partners.
• Work within ITIL framework best practice, including incident and change management processes.
• Maintain the security, stability and resilience of systems, supporting disaster recovery and business continuity arrangements.
• Support the technical implementation of new systems.

Job description

Thirteen Group is recruiting an IT Application Specialist (3rd Line) to upgrade, develop and support business applications, driving performance and user experience. You’ll collaborate with stakeholders across the organisation and take ownership of complex incidents within an ITIL framework.

The role is based mainly at our Middlesbrough office with hybrid working and occasional out-of-hours rota for resilience and maintenance. Salary is £47,665 per annum.