Senior Internal Communications Channels Lead

All Things IC Ltd; Greater London; Hybrid; GBP 65,000 - 95,000; Full time

Benefits offered by this job

Regular bonus

Pension

25 days annual leave

Private healthcare

Life assurance

Income protection

ShareSave scheme

Wellbeing and development days

Job summary

Entain is seeking a Senior Internal Communications Channels Manager to lead the strategy, roadmap and daily performance of our internal channels. You will own channel governance, ensure engaging, global experiences, and partner with People, Technology and Governance teams to deliver connected communication experiences.

You will manage data-driven improvements, coach teams and stay ahead on Microsoft 365 developments to evolve our channels for a diverse workforce across markets.

Qualifications

• Substantial experience managing internal communications channels in a global organisation, including roadmaps, backlogs, requirements, governance, testing and implementation.
• Knowledge of digital employee communication, channel governance, content operations, user experience and accessibility.
• Practical experience of Microsoft 365 communication tools (SharePoint, Viva Engage, Copilot and Teams) and email platforms such as Staffbase. Power Platform or OneLan CMS experience is a plus.
• The ability to turn channel data, user feedback and needs into clear priorities and recommendations.
• Experience producing high-profile virtual and hybrid events, with the confidence to manage technical delivery and senior team members.
• Excellent partner, supplier and project management skills, with the ability to make progress.

Responsibilities

• Lead the strategy, roadmap and daily performance of Entain’s internal communications channels, balancing strategic planning with hands‑on delivery.
• Lead the ongoing development and optimisation of our channel ecosystem, ensuring channels remain engaging, intuitive and fit for a global workforce.
• Take end‑to‑end ownership of channel performance, including user experience, governance, content structure, technical issue resolution and continuous improvement.
• Partner with Internal Communications, People, Technology and Governance teams to deliver connected communication experiences across the business.
• Use data, colleague feedback and industry best practice to identify opportunities, improve engagement and enhance the employee experience.
• Manage relationships with main suppliers and platform partners, ensuring we’re maximising value, innovation and service delivery.
• Oversee the technical delivery of global virtual and hybrid events, helping create engaging experiences for colleagues across multiple markets.
• Be the go‑to expert for internal communication channels, coaching team members and advocating for best practice across the organisation.
• Stay on top of latest technologies, Microsoft 365 developments and evolving audience behaviours to evolve our channels and experiences.
• Champion improvement and continuous improvement across everything we deliver.

Skills

Internal channels

Channel governance

Microsoft 365

SharePoint

Viva Engage

Copilot

Teams

Staffbase

Power Platform

OneLan CMS

Data-driven prioritisation

Virtual & hybrid events

Stakeholder management

Tools

SharePoint

Viva Engage

Copilot

Teams

Staffbase

Power Platform

OneLan CMS

Job description

Entain is seeking a Senior Internal Communications Channels Manager to lead the strategy, roadmap and daily performance of our internal channels. You will own channel governance, ensure engaging, global experiences, and partner with People, Technology and Governance teams to deliver connected communication experiences.

You will manage data-driven improvements, coach teams and stay ahead on Microsoft 365 developments to evolve our channels for a diverse workforce across markets.