Senior Internal Account Manager - SMB

TD SYNNEX; Basingstoke; Hybrid; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Hybrid working

Private healthcare

Matched pension

Parental leave

Pet-friendly PTO

Inclusion groups

Career progression

Sustainability initiatives

Job summary

TD SYNNEX in the United Kingdom is seeking a Senior Internal Account Manager to energise our SMB segment. You’ll be the trusted voice for partners, turning insight into opportunity and delivering value through every interaction.

This is more than a sales role: it’s about listening, learning, and leading with accountability. You’ll plan outbound activity, nurture relationships, manage a growing CRM pipeline, and collaborate with cross-functional teams to close tailored solutions.

Qualifications

• 5+ years of sales experience with a proven track record.
• Strong communication and relationship-building skills.
• Experience using CRM and order systems.
• Proficient in Microsoft Word, Excel, and Outlook.

Responsibilities

• Maximise call outcomes using customer insights.
• Plan and execute outbound calls to generate new business opportunities.
• Lead customer conversations focused on relevant solution and product areas.
• Recommend enhancements by understanding customer requirements.
• Collaborate with partners and internal teams to deliver tailored solutions and close deals.
• Manage your pipeline in CRM, ensuring accurate updates and timely follow-through.
• Provide quotations, negotiate pricing, and uphold service level agreements.
• Use customer insights to shape strategic engagement and position TD SYNNEX as a long-term growth partner.
• Champion TD SYNNEX’s values in every interaction.

Skills

Sales experience

Communication

Relationship-building

Prioritisation

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

CRM/order systems

Job description

Take the lead in conversations that drive growth for small and medium businesses! At TD SYNNEX, we're looking for a proactive Senior Internal Account Manager to energise our SMB segment. You'll be the trusted voice for our partners, turning insight into opportunity and delivering value through every interaction. This isn't just about selling - it's about listening, learning, and taking the lead to create real impact. We're not here to sell you a job. We're here to invite you into a culture that values curiosity, celebrates diverse perspectives, and believes that great leadership starts with listening. If you're passionate about collaboration, building strong relationships, and delivering results with accountability and clear communication, this is your opportunity to make a real impact.

Why You'll Love Working Here

Here's a list of some of our perks but what really sets us apart is the way we work together. We're big on trust, transparency, and making space for moments that matter.

• Hybrid working.
• Private healthcare, matched pension, enhanced parental & family leave.
• "Moments that matter" paid time off (yes, even for your pet's birthday).
• Four Business Resource Groups supporting inclusion and belonging.
• Clear progression paths and benchmarked salaries.
• Sustainability - we're building a greener future.
• We've reduced energy consumption in our UK offices by 19.2% year-on-year - it's not just a goal, it's a commitment.

A culture that values every voice and celebrates diverse perspectives. These values drive everything we do, they're not just posters on the wall: Own it Grow and Win Dare to Go Do the Right Thing We believe that when our values guide our actions, we build stronger teams, deeper relationships, and a future full of possibility.

What You'll Be Doing

• Maximise call outcomes using multiple sources to gather customer insights.
• Plan and execute outbound calls to generate new business opportunities.
• Lead customer conversations focused on relevant solution and product areas.
• Recommend enhancements by understanding customer requirements.
• Collaborate with partners and internal teams to deliver tailored solutions and close deals.
• Manage your pipeline in our CRM, ensuring accurate updates and timely follow-through.
• Provide quotations, negotiate pricing, and uphold service level agreements.
• Use customer insights to shape strategic engagement and position TD SYNNEX as a long-term growth partner.
• Champion TD SYNNEX’s values in every interaction.

What You'll Bring

• 5+ years of sales experience with a proven track record.
• Strong understanding of the sales process.
• Exceptional communication and relationship-building skills, paired with a confident telephone manner and sharp attention to detail.
• Ability to manage priorities and plan effectively.
• Familiarity with Microsoft Word, Excel, Outlook, and CRM/order systems.
• Tech experience helps - but curiosity and adaptability matter more.
• A growth mindset and eagerness to learn, adapt, and improve.

What's In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

We're proud to be a Disability Confident employer and welcome applicants from all backgrounds.

If you need adjustments during the recruitment process, just ask.

At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing.

These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

At TD SYNNEX (NYSE: SNX), we're proud to share an unwavering passion for bringing compelling technology products, services and solutions to the world. We're an innovative partner that helps our customers maximize the value of IT investments, demonstrate business outcomes and unlock growth opportunities. With diverse backgrounds, expertise and experiences, our co-workers make us who we are. When we seek to understand one another and recognize the power of the individual, we demonstrate respect and dignity; we learn, evolve and unlock potential to achieve outstanding results for our customers and win together.

To learn more, visit www.TDSYNNEX.com or follow us on Twitter, LinkedIn, and Facebook