Senior Insurance Account Lead - Team & Client Success

Stride Resource Management Ltd; Greater London; On-site; GBP 55,000 - 70,000; Full time

Job summary

Stride Resource Management Ltd seeks an Account Manager / Team Leader to guide a team of Account Handlers and manage a portfolio of larger commercial clients in London. You will balance client responsibilities with coaching and developing the team, sharing your technical insurance knowledge.

Based in London, the role supports strong client relationships, handles complex queries, and ensures consistent service standards across the portfolio while enabling team growth and accountability.

Qualifications

• An experienced commercial insurance professional with a strong technical grounding.
• Experience managing larger or more complex client accounts.
• Ability to coach Account Handlers and build confidence in a team.
• Clear communicator able to manage competing client and team priorities.

Responsibilities

• Manage and develop a team of Account Handlers, providing guidance and support with their work.
• Look after a portfolio of larger clients and maintain strong working relationships.
• Provide technical expertise to the team, helping colleagues work through client and insurance queries.
• Support consistent standards of service across the team and client portfolio.
• Balance your own client responsibilities with the coaching and day-to-day needs of the team.

Job description

Stride Resource Management Ltd seeks an Account Manager / Team Leader to guide a team of Account Handlers and manage a portfolio of larger commercial clients in London. You will balance client responsibilities with coaching and developing the team, sharing your technical insurance knowledge.

Based in London, the role supports strong client relationships, handles complex queries, and ensures consistent service standards across the portfolio while enabling team growth and accountability.