Senior Inside Sales Representative - Platforms

Realex Payments; Newcastle upon Tyne; On-site; GBP 40,000 - 64,000; Full time

Job summary

Realex Payments is seeking a Senior Inside Sales Representative to join our growing sales team and help shape the future of global commerce. You will qualify inbound leads, conduct outbound prospecting, and ensure proposals and CSA documents are accurate and timely.

You will collaborate with Sales Support, Compliance and Business Development teams, manage pipelines in Salesforce, and routinely meet or exceed targets while maintaining compliance and quality.

Qualifications

• Minimum of 2+ years experience in internal customer support and/or internal sales.
• Strong interpersonal and consultative communications skills with ability to quickly build rapport over the telephone.
• Solid understanding of the sales processes supported by practical experience using Salesforce.
• Strong administrative capability and attention to detail in Word, Excel and PowerPoint.
• Ability to identify business opportunities and drive new sales independently in a competitive environment.

Responsibilities

• Qualify and manage inbound leads, determining appropriate sales processes, promoting products and services and converting enquiries into profitable customers.
• Conduct outbound prospecting on agreed partner contact lists and follow-up to drive conversion, ensuring proposals, CSA's and client documentation (including checklists) are accurate and timely.
• Ensure compliance by completing risk assessments, adhering to pricing policies, and meeting regulatory and company standards.
• Collaborate with the Sales Support, Compliance and Business Development teams to ensure prospects and clients meet required standards and conversion objectives.
• Manage incumbent client reviews, including rate checks and SLA commitments, to ensure retention and growth. Maintain accurate pipelines in Salesforce, recording client information, tasks, cases, and actions to maximise sales effectiveness and provide timely reporting.
• Consistently meet or exceed sales targets and KPI's, including funnel activity, proposals, close rates, and compliance service levels.
• Participate in sales and product training sessions to strengthen solutions-selling capability and confidence.
• Collaborate with our UK Field Sales teams where required to handover merchant opportunities requiring face to face sales.
• Periodically be onsite at our Partner offices to work through Partner Sales and Account Management teams to drive incremental opportunities from their customer base.

Skills

Interpersonal skills

Consultative selling

Sales process knowledge

Independent worker

Tools

Salesforce

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Make your mark at one of the biggest names in payments. We're looking for a Senior Inside Sales Representative to join our ever evolving sales team and help shape the future of global commerce. What you'll own

• Qualify and manage inbound leads, determining appropriate sales processes, promoting products and services and converting enquiries into profitable customers.
• Conduct outbound prospecting on agreed partner contact lists and follow-up to drive conversion, ensuring proposals, Client Services Agreements (CSA's) and client documentation (including checklists) are accurate and timely.
• Ensure compliance by completing risk assessments, adhering to pricing policies, and meeting regulatory and company standards.
• Collaborate with the Sales Support, Compliance and Business Development teams to ensure prospects and clients meet required standards and conversion objectives.
• Manage incumbent client reviews, including rate checks and SLA commitments, to ensure retention and growth. Maintain accurate pipelines in Salesforce, recording client information, tasks, cases, and actions to maximise sales effectiveness and provide timely reporting.
• Consistently meet or exceed sales targets and KPI's, including funnel activity, proposals, close rates, and compliance service levels.
• Participate in sales and product training sessions to strengthen solutions-selling capability and confidence.
• Collaborate with our UK Field Sales teams where required to handover merchant opportunities requiring face to face sales.

• Periodically be onsite at our Partner offices to work through Partner Sales and Account Management teams to drive incremental opportunities from their customer base.

  Minimum of 2+ years experience in internal customer support and/or internal sales.

• Strong interpersonal and consultative communications skills with demonstrated ability to build rapport quickly over the telephone, influence and negotiate effectively and engage in mature, solutions focused conversations with customers. A solid understanding of the sales processes supported by practical experience using Salesforce
• Strong administrative capability and attention to detail with proficiency in Microsoft Word, Excel and Powerpoint.

• Ability to work independently while identifying business opportunities and driving new sales in a competitive environment.

  Globalpayers think like a client, act like an owner and win as one team. We're curious and innovative - always finding better ways to deliver impact. We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do.