Senior Infrastructure Engineer

Co-operative Bank plc; Coventry; Hybrid; GBP 33,000 - 55,000; Full time

Benefits offered by this job

Holiday allowance

Discretionary bonus scheme

Pension with matched contributions

Life assurance

Job summary

Coventry Building Society in Coventry is seeking a Subject Matter Expert to provide strategic IT services for our specialist area, ensuring effective management of transition and governance of technical solutions to meet business needs.

You will deliver high-level technical troubleshooting for production incidents, work with Architecture, Development and Support teams, and mentor staff to drive process improvements. This is a hybrid role with 1–2 days on site and travel as required.

Qualifications

• Extensive Globalscape EFT expertise.
• In depth experience of Windows server technologies (Active Directory, DNS, DHCP, and Certificate Services).
• Proactive approach, with a desire to developing and improving processes, and a willingness and aptitude to learn new systems and further your knowledge.
• The ability to work in a fast past and changing environment, whilst being thorough, with good attention to detail and delivering to agreed timescales.
• Competent to articulate technical knowledge into easy-to-understand terms for all stakeholders.
• Flexibility in your approach to working hours to meet your own objectives and assist colleagues in meeting their objectives with availability for out-of-hours support, on a rota basis.

Skills

Globalscape EFT

Windows server technologies

ITIL v4

JIRA

Active Directory

Tools

JIRA

Job description

You’ll be regarded as the Subject Matter Expert (SME), and responsible for providing strategic expertise to ensure effective management of the technical and business services for your specialist area.

You’ll be accountable for the transition and ongoing support of the relevant solutions at CBS to meet business requirements and IT architectural strategy. Remit includes being responsible for the creation, quality, and governance of technical and standards documentation to maintain a stable and consistent environment.

You’ll provide a high level of technical knowledge to complete the troubleshooting of and resolution to production incidents or problems to meet our operational IT needs and ensure business as usual services are maintained within agreed SLA’s.

The role also includes the provision of assistance to the Architecture, Development, and Support teams, to implement and support solutions into the CBS estate. You’ll look for improvement opportunities which will involve coaching, mentoring, planning, supervising, supporting, and training of your team members.

We operate on a team led hybrid approach, with one to two days per week on site. Role requires flexibility to travel to other sites for key meetings and collaborative working subject to business demand. Role is based in Coventry.

Our benefits include:

• 28 days holiday a year plus bank holidays and a holiday buy/sell scheme
• Annual discretionary bonus scheme
• Personal pension with matched contributions
• Life assurance (6 times annual salary)

Find out more about the fantastic benefits of joining Coventry Building Society here .

We reserve the right to close this advert early if we receive a high volume of suitable applications.

About you

You’ll have knowledge of systems management procedures in a large commercial and mission-critical environment and will be familiar with the ITIL based service management framework and change control, release procedures and tools.

For this role you’ll need to have:

• Extensive Globalscape EFT expertise
• In depth experience of Windows server technologies (to include Active Directory, DNS, DHCP, and Certificate Services)
• Proactive approach, with a desire to developing and improving processes, and a willingness and aptitude to learn new systems and further your knowledge.
• The ability to work in a fast past and changing environment, whilst being thorough, with good attention to detail and delivering to agreed timescales.
• Competent to articulate technical knowledge into easy-to-understand terms for all stakeholders.
• Flexibility in your approach to working hours to meet your own objectives and assist colleagues in meeting their objectives with availability for out-of-hours support, on a rota basis.

Experience in these areas would be helpful:

• ITIL v4
• JIRA

Full-time 35 hours

About us

In 2025, Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UK’s original ethical bank was the start of an exciting journey.

Trusted by over four million people, we’re a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us. Together, we have shared values and an ethical approach towards our members, customers and colleagues.

We’re officially recognised as a ‘Great Place to Work’ and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing. In 2025, Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UK’s original ethical bank was the start of an exciting journey.

Trusted by over four million people, we’re a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us. Together, we have shared values and an ethical approach towards our members, customers and colleagues.

We’re officially recognised as a ‘Great Place to Work’ and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing.

We’re serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you’ll build more than just a career with us.

Flexibility and why it matters

We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.

Proud to be a Disability Confident Committed Employer

We’re proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.

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