Business Development Manager - North East

Co-operative Bank plc; Newcastle upon Tyne; Hybrid; GBP 50,000 - 61,000; Full time

Benefits offered by this job

28 days holiday + bank holidays

Discretionary annual bonus

Personal pension with enhancedContrib

Car allowance or car scheme

Parental leave

Life assurance (6x salary)

Job summary

Co-operative Bank plc is seeking a field-based Business Development Manager for the North East, covering counties and major cities in the region. You will promote intermediary strategies, build high-level broker relationships, and collaborate with the telephone team to improve mortgage applications.

You will engage with Managing Directors and senior stakeholders to shape joint strategies, focusing on quality, consultative planning, and long-term growth within the intermediary market.

Qualifications

• Experience in the mortgage intermediary sector
• Role experience as a business development manager or account management
• Ability to build long-term relationships with senior stakeholders
• Solid understanding of the UK mortgage market
• Strong negotiation and influencing capabilities
• Excellent communication skills across levels

Responsibilities

• Promote and implement the intermediary strategy across the North East territory
• Develop long-term relationships with broker firms and senior partners
• Collaborate with broker firms and the telephone team to grow mortgage applications
• Represent the Society with professionalism and influence across key accounts
• Plan effectively and work consultatively to identify opportunities and mitigate risks

Skills

BDM experience

Mortgage intermediary experience

Consultative selling

UK mortgage market knowledge

Negotiation and influence

Communication skills

Job description

Business Development Manager - North East

• Business Development Manager - North East

About the role

We are looking a Business DevelopmentManager to look after our postcodes DH, DL, NE, SR, TS & YOcovering Durham, Newcastle-Upon-Tyne, Sunderland, Teesside and York . This role is responsible for ensuring our Intermediary strategy is actively and effectively promoted across the designated territory, using an agreed blend of face‑to‑face and virtual interaction to meet the needs of our intermediary partners. The role holder will shape and drive our broker relationship approach by reviewing market conditions, monitoring business volumes and responding proactively to emerging trends. A deep understanding of each intermediary partner’s culture, vision, goals and future requirements will be essential in building long‑term, productive relationships.

Our Business Development Managers work collaboratively with their broker firms to develop relationships that benefit all parties. While the position requires achieving high‑quality appointments and contributing to growth within the intermediary market, it is not a sales‑target‑driven role. Instead, success comes from planning effectively, working consultatively and engaging at senior level—often with Managing Directors or senior corporate stakeholders—to identify business opportunities, mitigate risks and develop joint strategies that enhance both the intermediary and end‑customer experience.

Although field‑based, this role works in close partnership with our high‑performing telephone team, jointly managing a territory of Mortgage Intermediary brokers and firms with a Telephone Business Development Manager. The role holder will focus on improving the quality and volume of mortgage applications through strong relationship management, while representing the Society’s proposition with professionalism and influence. It will also work alongside colleagues in Corporate Accounts, the wider field team and our Coventry‑based administration and support teams, drawing on their strong understanding of the intermediary and mortgage market to act as a trusted external influencer for key accounts and brokers.

• 28 days holiday a year plus bank holidays and a holiday buy/sell scheme
• Annual discretionary bonus scheme
• Personal pension with enhanced contributions
• Car allowance or car scheme
• Maternity, paternity and sharedparental leave
• Life assurance (6 times annual salary)

We reserve the right toclosethis advert earlyif we receive ahigh volumeof suitable applications.

About you

To be successful it’s essential that you have current experience in the mortgage intermediary sector, ideally as a Business Development Manager or account management.

To be successful in this role it’s essential you have:

• Experience as a business development manager and /or a telephone business development manager
• Strong mortgage intermediary experience
• The ability to in a consultative way to build long term business relationships
• Sound commercial knowledge and solid understanding of the UK mortgage market
• Ability to effectively negotiate and influence
• Excellent communications skills, with the ability to build rapport and trust with business professionals and stakeholders across all levels

As a field based role you’ll be responsible for your own diary and where you need to be. Considering the geographical spread of the role you’ll need a full driving licence and for your well-being, you’ll ideally live on or close by the patch you’ll cover. (detailed above)

About us

In 2025, Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UK’s original ethical bank was the start of an exciting journey.

Trusted by over four million people, we’re a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us. Together, we have shared values and an ethical approach towards our members, customers and colleagues.

We’re officially recognised as a ‘Great Place to Work’ and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing.

We’re serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you’ll build more than just a career with us.

Flexibility and why it matters

We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns.

Proud to be a Disability Confident Committed Employer

We’re proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.

Feedback

We are currently receiving a high number of applications for our roles and, while we review each one carefully against the advertised criteria, unfortunately we're unable to provide individual feedback. We will contact shortlisted candidates directly.

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