Senior Indoor Account Manager: Logistics Growth

DPD UK; Stoke-on-Trent; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Holiday trading

Enhanced maternity/paternity package

Free life assurance 4x salary

Vitality at Work

Free On Site Parking

Discounted shopping (100’s of stores)

Milestone Days off

Eye tests support

Job summary

DPD is seeking an Indoor Account Manager in Stoke-on-Trent to proactively manage a portfolio of around 300 existing customers, each spending up to £700 per week, driving retention, growth and operational excellence in express delivery.

You will build strong relationships via phone, email and virtual meetings, conduct service reviews and price renewals, act as senior escalation point, and help shape account strategy using Salesforce to maintain a healthy revenue pipeline.

Qualifications

• Proven background in Account Management or Customer Relationship Management, ideally within logistics or express delivery.
• Strong commercial acumen with mathematical capability to manage pricing, rates, and costs effectively.
• Ability to think outside the box to drive operational excellence and resolve high‑stakes escalation issues.
• Strong communication, negotiation, and influencing skills across phone, email, and virtual meetings.
• Proficient in Microsoft Office/Google Suite and Salesforce CRM.
• Resilient, decisive, and adaptable in a time‑pressed, fast‑paced environment.
• Alignment with core DPD DNA values: Passion, Respect, Honesty, Flexibility, Caring, and Accountability

Responsibilities

• Driving Customer Retention & Growth: Proactively manage client accounts to maintain loyalty, hit revenue targets, and unlock upselling/cross-selling opportunities.
• Service Reviews & Rates: Conduct regular service reviews with clients and manage account rate renewals and Annual Price Increases (APIs) to ensure optimal profitability.
• Senior Escalation Point: Act as the senior escalation point for sensitive delivery issues, thinking outside the box to resolve complex customer problems and secure long‑term accounts.
• Account Strategy & Pipeline: Develop tailored account plans, maintain an up‑to‑date revenue pipeline, and track trading levels using Salesforce.
• Relationship Management: Build multi‑functional, multi‑level business relationships across client organizations via phone, email, and virtual meetings.

Skills

Account management background

CRM experience

Commercial acumen

Pricing & costs

Critical thinking

Communication skills

Salesforce CRM

Microsoft Office

Google Suite

Resilience

Decisiveness

Adaptability

DPD values

Tools

Salesforce CRM

Microsoft Office

Google Suite

Job description

DPD is seeking an Indoor Account Manager in Stoke-on-Trent to proactively manage a portfolio of around 300 existing customers, each spending up to £700 per week, driving retention, growth and operational excellence in express delivery.

You will build strong relationships via phone, email and virtual meetings, conduct service reviews and price renewals, act as senior escalation point, and help shape account strategy using Salesforce to maintain a healthy revenue pipeline.