Account Manager

DPD Group UK; Sheffield; On-site; GBP 23,000 - 39,000; Full time

Benefits offered by this job

Holiday trading

Enhanced maternity/paternity package

Life assurance 4x salary on joining

Vitality at Work

Free Parking on site

Retail discounts

Milestone days off

Eye tests reimbursement

Job summary

DPD Group is seeking a Regional Customer Relationship Manager to manage 75–100 portfolios, each generating £1–£5k per week. You will drive high-level sales, maintain multi-level relationships, and push value-driven revenue opportunities.

You’ll excel in proactive account management, client engagement, and pricing discussions, with travel and occasional overnight stays expected to support growth and retention across the region.

Qualifications

• Experience in managing customer accounts and relationships.
• Strong communication and influencing skills with customers.
• Good numeracy for pricing and cost analysis.

Responsibilities

• Develop account plans to grow revenue and margin.
• Build multi-level relationships with customer organisations.
• Identify new revenue opportunities within the portfolio.
• Visit customers and maintain regular monthly contact.
• Collaborate with regional managers on major opportunities.
• Resolve problems to support long-term retention.

Skills

Account management

Customer service

Communication

Pricing/numerical skills

Tools

Salesforce

Microsoft Office/Google Suite

Job description

• Salary:Up to £39,036DOEplus commission, company car/ car allowance, laptop and mobile
• Base Location:Sheffield (S35 1QP)and surrounding areas
• Days of Work:Monday to Friday

DPD UK is a member of Geopost who are a market leader in parcel delivery and e-commerce solutions, providing a broad range of delivery and innovative services for customers worldwide. DPD UK has a turnover of nearly £2 billion and our aim is to be the most sustainable delivery company in the UK. At DPD UK we also aim to deliver the best service, use the best technology and recruit and retain the best people in the industry.

DPD is a Valuable 500 company and a Disability Confident Employer.

Job Description

Our Regional Customer Relationship Manager is looking to recruit a first class Account Manager to join their highly skilled and high performing team.

In this role you will look after 75 -100 designated portfolios for customers that spend in the region of £1 - £5K per week with DPD. You will develop each account through high level sales, through close, proactive account management and applications of the partnering process.Your key responsibilities will include:

• Developing account plans for each customer to support the Account Manager portfolio revenue/contribution targets
• Developing multi-functional and multi-level business relationships with customers organisations
• Identifying and developing any additional revenue opportunities within the portfolio and their associated companies. Maintain an up to date revenue opportunity pipeline
• Visiting and carrying out exit surveys on all lost DPD and DPD Local customers and maintain regular monthly contact
• Liaise with Regional Customer Relationship Managers for action plan on all major new business opportunities
• Identifying and managing the resolution of customer problems to underpin long term account retention
• Visiting existing customers to maintain planned levels of revenue/ contribution improvement through timely rate renewals

Qualifications

About You

As the successful candidate you will be passionate about delivering amazing service every day. Your career history will evidence demonstrable experience with Account Management

You will have a natural ability to engage with customers both face to face and over the phone delivering outstanding customer service to ensure our customers expectations are met.

You will possess excellent communication and influencing skills with the ability to adapt and respond to change quickly. It would be advantageous if you had good mathematical skills to support the work around pricing and costing for customers.

We will also expect you to be

• A person capable of decisive and effective decision-making, in a time pressured environment
• Someone that really enjoys resolving problems and demonstrates high levels of resilience, self-motivation and flexibility.
• Proficient in Microsoft Office/Google Suite applications, and SalesForce would be advantageous
• Demonstrate the core values of DPD – Passion, Respect, Honesty, Flexibility, Caring and Accountability.
• A full clean driving licence is essential as is a flexible approach to travel and occasional overnight stays.

Additional Information

About our Benefits

We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…

• Holiday trading
• Enhanced maternity and paternity package
• Free life assurance of 4 x salary on joining the pension scheme
• Vitality at Work
• Free On Site Parking
• Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
• Milestone Days off to celebrate with your family and friends
• For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses

Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.