Senior Income Protection Claims Assessor

Aviva; West of England; On-site; GBP 34,000 - 38,000; Full time

Benefits offered by this job

Bonus 8% of annual salary

Pension up to 14%

23 days + bank holidays

Private Medical Benefit

Discounts on Aviva products

Matching Share Plan

Job summary

Aviva seeks a diligent professional to assess and manage Group Income Protection and Individual Income Protection claims. You will join a collaborative, customer‑focused team dedicated to delivering fair outcomes for customers in challenging times.

Responsibilities include gathering evidence, communicating decisions empathetically, and contributing to ongoing improvements in claims handling and customer support.

Qualifications

• Proven experience assessing Group Income Protection and/or Individual Income Protection claims.
• Strong decision-making skills balancing customer outcomes and risk.
• Excellent communication – written and verbal – with a customer-first mindset.
• Ability to build relationships with intermediaries, employers, medical professionals, and internal teams.
• Proactive approach to continuous improvement and mentoring less experienced colleagues.

Responsibilities

• Assess and manage Group Income Protection and Individual Income Protection claims to ensure fair and timely outcomes for customers.
• Collaborate with key stakeholders to gather evidence and communicate outcomes clearly and empathetically.
• Support continuous improvement in how we support customers and manage claims.

Skills

IP claims assessment

Decision making

Communication

Stakeholder management

Mentoring others

Intermediary relations

Job description

Aviva seeks a diligent professional to assess and manage Group Income Protection and Individual Income Protection claims. You will join a collaborative, customer‑focused team dedicated to delivering fair outcomes for customers in challenging times.

Responsibilities include gathering evidence, communicating decisions empathetically, and contributing to ongoing improvements in claims handling and customer support.