Income Protection Claims Specialist

Aviva; Hemel Hempstead; On-site; GBP 34,000 - 38,000; Full time

Benefits offered by this job

Bonus up to 8%

Pension up to 14%

29 days holiday + bank holidays

Private Medical Benefit

Aviva Matching Share Plan

Job summary

Aviva is hiring for a role based in Bristol, Eastleigh, York, Norwich or Perth. Salary £34,000 – £38,000 depending on experience, with bonuses and benefits.

You'll assess and manage Group Income Protection and Individual Income Protection claims, delivering fair, timely outcomes for customers. You will work with stakeholders to gather evidence and communicate decisions empathetically, contributing to claims excellence across the team.

Qualifications

• Proven experience assessing Group Income Protection and/or Individual Income Protection claims.
• Strong decision-making skills balancing customer outcomes and risk.
• Ability to interpret medical, financial, and occupational information relevant to IP claims.
• Excellent written and verbal communication with a customer-first mindset.
• Ability to build relationships with intermediaries, employers, medical professionals, and internal teams.
• Proactive approach to continuous improvement and mentoring less experienced colleagues.

Responsibilities

• Assess and manage Group Income Protection and Individual Income Protection claims.
• Collaborate with key stakeholders to gather evidence and communicate outcomes.
• Support continuous improvement of how we manage claims.

Skills

IP claims assessment

Decision making

Interpret medical info

Communication skills

Stakeholder engagement

Mentoring colleagues

Job description

Aviva is hiring for a role based in Bristol, Eastleigh, York, Norwich or Perth. Salary £34,000 – £38,000 depending on experience, with bonuses and benefits.

You'll assess and manage Group Income Protection and Individual Income Protection claims, delivering fair, timely outcomes for customers. You will work with stakeholders to gather evidence and communicate decisions empathetically, contributing to claims excellence across the team.