Impact-Driven Income Protection Claims Specialist

Aviva; West of England; Hybrid; GBP 34,000 - 38,000; Full time

Benefits offered by this job

Bonus 8% of annual salary

Generous pension scheme

Private Medical Benefit

Aviva product discounts

Flexible benefits

Volunteering days

Job summary

Aviva plc is seeking an experienced claims professional to assess Group Income Protection and Individual Income Protection cases from Bristol, Eastleigh, York, Norwich or Perth. This role emphasizes fair, timely decisions and supportive customer outcomes in a collaborative team.

You will gather evidence, interpret medical and financial data, and communicate outcomes with empathy. Aviva offers a comprehensive rewards package with flexible working patterns.

Qualifications

• Proven experience assessing Group Income Protection and/or Individual Income Protection claims
• Strong decision-making skills balancing customer outcomes and risk
• Ability to interpret medical, financial, and occupational information relevant to IP claims
• Excellent written and verbal communication with a customer-first mindset
• Ability to build relationships with intermediaries, employers, medical professionals, and internal teams
• Proactive approach to continuous improvement and mentoring less experienced colleagues

Responsibilities

• Assess and manage Group Income Protection and Individual Income Protection claims to ensure fair outcomes
• Gather relevant evidence and communicate outcomes clearly and empathetically
• Collaborate with stakeholders to support customers and improve claims processes

Skills

IP claims assessment

Decision making

Evidence interpretation

Customer-first communication

Relationship building

Mentoring colleagues

Job description

Aviva plc is seeking an experienced claims professional to assess Group Income Protection and Individual Income Protection cases from Bristol, Eastleigh, York, Norwich or Perth. This role emphasizes fair, timely decisions and supportive customer outcomes in a collaborative team.

You will gather evidence, interpret medical and financial data, and communicate outcomes with empathy. Aviva offers a comprehensive rewards package with flexible working patterns.