Senior Import/Export Leader — Customer Service

Pursuit Resources Group; Witham; On-site; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Life insurance

24 days annual leave + bank holidays

Performance bonus scheme

Job summary

Pursuit Resources Group in Witham is seeking an experienced Senior Import / Export Administrator to lead a skilled logistics and customer service team handling UK and international accounts.

You will drive continuous improvement, ensure export and customs compliance, and collaborate across Sales, Operations and Planning to enable efficient order delivery and strong customer relationships. A full UK driving licence and own vehicle are essential.

Qualifications

• Experience leading and developing a customer service team.
• Proven track record of driving continuous improvement.
• Experience working cross-functionally with Sales, Operations, Logistics and Supply Chain.
• Excellent planning, organisational and problem-solving skills.
• Ability to remain calm under pressure and manage multiple priorities.
• Strong communication and relationship-building skills.
• A full UK driving licence and access to your own vehicle.
• Experience managing international customers.
• Knowledge of export processes, customs regulations and international shipping documentation.

Responsibilities

• Lead, coach and develop the Customer Service team to deliver exceptional customer service.
• Provide day-to-day guidance, support and performance management.
• Manage a portfolio of UK and international customer orders from receipt through to delivery.
• Build strong working relationships with customers, internal departments and external logistics partners.
• Drive continuous improvement initiatives to enhance customer satisfaction and operational efficiency.
• Review and improve team processes and workflows.
• Ensure compliance with export, customs and international trade requirements.
• Support business continuity by providing cover across customer support functions where required.

Skills

Leadership

Import/export experience

Continuous improvement

Cross-functional collaboration

Planning and organisation

Problem-solving

Communication

Job description

Pursuit Resources Group in Witham is seeking an experienced Senior Import / Export Administrator to lead a skilled logistics and customer service team handling UK and international accounts.

You will drive continuous improvement, ensure export and customs compliance, and collaborate across Sales, Operations and Planning to enable efficient order delivery and strong customer relationships. A full UK driving licence and own vehicle are essential.