Senior Import Coordinator

Unsworth; Ipswich; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading logistics provider in Ipswich is seeking a Senior Sea Freight Import Coordinator. This role involves managing sea freight shipments, ensuring exceptional customer service, and maintaining high operational standards. Join a dynamic team focused on innovation and career development.

Benefits

Healthcare Plan

Enhanced holiday scheme

Cycle to work program

Gym and experience day discounts

Loyalty rewards and recognition scheme

Qualifications

• Proven experience in import sea freight operations essential.
• Proficiency with CargoWise or similar Transport Management Systems.

Responsibilities

• Managing end-to-end import sea freight shipments.
• Liaising with overseas agents, clients, and suppliers.
• Ensuring timely receipt and processing of documents.

Skills

Organisational Skills

Time Management

Communication

Customer Service

Problem Solving

Tools

CargoWise

Job description

About the Role
Are you an experienced import professional looking for your next challenge? Unsworth, a multi award-winning logistics and supply chain solutions provider, is seeking a Senior Sea Freight Import Coordinator to join our dynamic import team in Ipswich.

In this key role, you'll be responsible for managing sea freight shipments from origin to final delivery, providing exceptional customer service and ensuring smooth, efficient operations. This is an exciting opportunity to work in a fast-paced environment where innovation, collaboration, and career development are part of everyday life.

About Us
At Unsworth, we combine cutting-edge technology with decades of industry expertise to simplify global trade. As a trusted and independent freight forwarder, we re proud to help our clients stay ahead with tailored supply chain solutions.

What You ll Be Doing

• Managing end-to-end import sea freight shipments
• Liaising with overseas agents, clients, and suppliers to ensure timely cargo dispatch
• Accurately managing shipments using CargoWise within agreed KPIs
• Maintaining high data quality standards to provide our clients with real-time updates via our industry-leading visibility platform
• Ensuring timely receipt and processing of documents and customs clearance information
• Planning and organising final delivery in line with client needs
• Proactively track and trace shipments, addressing any delays or issues.
• Ensuring client SOPs are consistently followed
• Issuing accurate invoicing and job costing
• Building strong relationships with clients to maximise long-term business opportunities

What We re Looking For

• Proven experience in import sea freight operations within a freight forwarding company essential
• Proficiency with CargoWise (or similar Transport Management Systems) is desirable
• Strong organisational and time management skills
• Excellent communication and customer service abilities
• Strong attention to detail and effective problem-solving abilities.
• A proactive, solutions-driven attitude with keen attention to detail
• Experience with purchase order management is a plus

What s On Offer

• Competitive salary package
• Hybrid working for better work-life balance
• Award-winning training and genuine career development
• A supportive, diverse, and innovative team environment
• A range of staff benefits including:
• Healthcare Plan
  • Enhanced holiday scheme
  • Cycle to work program
  • Gym and experience day discounts
  • Loyalty rewards and recognition scheme

Apply Now!