Senior IT Support Analyst

Synamedia; Chandler's Ford; On-site; GBP 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Senior IT Support Analyst, where you'll provide vital Tier-2 support to internal staff and executives. This role involves troubleshooting PC and Mac issues, managing queries via various channels, and collaborating with teams across multiple sites. Your expertise will help ensure seamless operations in a dynamic environment focused on innovation and growth in the media and entertainment sector. If you're passionate about technology and customer service, this opportunity offers a chance to make a significant impact in a diverse and inclusive workplace.

Benefits

Flexible working arrangements

Community events

Mental health wellbeing initiatives

Qualifications

• 4+ years in HelpDesk/Deskside Service environment.
• Experience with PC and Mac hardware/software support.

Responsibilities

• Provide IT Tier-2 support for internal staff and executives.
• Diagnose and resolve issues with hardware, software, and networks.

Skills

IT Tier-2 Support

Customer Service

PC and Mac Troubleshooting

Documentation Skills

Communication Skills

Education

Bachelor's Degree

Tools

Microsoft Office 365

Active Directory

Microsoft Azure

Amazon Web Services

Job description

Synamedia Chandler's Ford, England, United Kingdom

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Synamedia Chandler's Ford, England, United Kingdom

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Company Overview

At Synamedia, we’re a global team of 1,700+ trailblazers across 20 countries, revolutionizing how the world is entertained and informed. With a legacy of protecting our long-time customers, we’re laser-focused on driving growth and leading the charge as the industry shifts from Pay-TV to IP and streaming. We are the pioneers in next-gen media cloud services who power the viewing experiences of billions of people on Earth with our best in class live streaming, distribution, ad tech, cloud platforms, and more.

Company Overview

At Synamedia, we’re a global team of 1,700+ trailblazers across 20 countries, revolutionizing how the world is entertained and informed. With a legacy of protecting our long-time customers, we’re laser-focused on driving growth and leading the charge as the industry shifts from Pay-TV to IP and streaming. We are the pioneers in next-gen media cloud services who power the viewing experiences of billions of people on Earth with our best in class live streaming, distribution, ad tech, cloud platforms, and more.

Our solutions, built over three decades and trusted by 1,000+ customers, fuel giants like Disney, NBA, The Olympics, Astro, Comcast, Tata Play, and many more.

Ready to grow with us and shape the future of media and entertainment solutions? Let’s do it together!

Role Description

We are looking for a highly motivated self-starter who wields a robust appetite and tenacious grit for learning, building, and collaborating. Embarking on a journey alongside a widespread colony of over 1,700 employees, you will collaborate with a plethora of teams within 4 sites in United Kingdom, and others all over the globe.

Responsibilities

• Providing IT Tier-2 level support both to deskside and remote to our internal staff, VIP and Execs.
• Responding to queries via tickets, chat, email and phone for our global staff.
• Diagnosing and resolving issues with PC and MAC hardware, software, networks, printers, telephony and conferencing equipment.
• Following up with staff to ensure full resolution of issues.
• Writing, editing, and revising solution documents for new/updated software and hardware is an advantage
• Projecting work and acting as liaison to other teams as needed
• Regular traveling to support other United Kingdom offices/sites (Chandler’s-Ford, Maidenhead & Datum).
• Shipping logistics to remote users.
• Good communication and documentation skills are an advantage.
  
  

Personal Attributes

• 4+ years of experience in a HelpDesk/Deskside Service environment
• Excellent customer service and communication skills, particularly when interacting with executives and C-level employees
• Strong compute skills and the ability to troubleshoot and diagnose issues
• Experience supporting both PC and Mac hardware, software, printing and basic networking
• Documentation skills to aid in writing and updating internal and customer facing solutions to technical issues is an advantage
• Familiarity with Microsoft Office 365, Dynamics, SharePoint, and Active Directory
• Exposure to Microsoft Azure or Amazon Web Services is an advantage
• Bachelor's Degree is highly desired, but not required
  
  

A Culture of Belonging

Synamedia is committed to promoting a diverse, inclusive and equal opportunity community - a place where we can all be ourselves and succeed. Our values connect us, and we love to win together. We work with a bias to action, we innovate and encourage curiosity to grow and evolve, as a team.

In our aim to foster a people-friendly environment, we offer a range of family friendly, inclusive employment policies, flexible working arrangements, engagement activities and services to support all our colleagues across our 20 office locations. Synamedia regularly organises community events that promote cohesion and diversity among colleagues. We are proud of our mental health wellbeing initiatives, our Pride month awareness campaign, our cancer awareness programme and much more.

More information

If this role sparks your interest, have any questions, or require any accommodations to be made to help you through your application, please reach out to our recruitment team, who would be happy to help.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Broadcast Media Production and Distribution

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