IT Business Systems Support Analyst (Contract)

TN United Kingdom; England; Remote; GBP 60,000 - 80,000; Full time

Job summary

Join a dynamic Applications and Systems Support team in a fully remote role, providing essential support during a systems upgrade project. This exciting opportunity involves enhancing business application services, ensuring data quality, and collaborating with stakeholders to drive continuous improvement. You'll leverage your expertise in Liquidlogic systems to deliver exceptional customer support while maintaining application security and compliance. With a competitive daily rate and potential for contract extension, this role offers a chance to grow your network within a large organization and advance your career in IT services.

Benefits

Fully remote work pattern

L&D opportunities

Opportunity to network within a large organisation

Qualifications

• Strong experience in business application support and customer service.
• Knowledge of data quality standards and service improvement initiatives.

Responsibilities

• Enhance support services and ensure application security and compliance.
• Engage with customers for needs analysis and recommend actionable solutions.

Skills

Liquidlogic EHM

LCS

LAS

Customer Support

Data Quality Standards

Stakeholder Management

Communication Skills

Job description

Your new company
This is an exciting opportunity to join the Applications and Systems Support team at a learning body and provide essential cover during a systems upgrade project. There are two vacancies available with an initial contract length of 3 months.

Your new role
As the successful candidate, your responsibilities will include:

1. Develop and Enhance Support Services: Continuously improve a secure, efficient, and effective business application support service by leveraging current best practices to ensure uninterrupted access and reliable assistance.
2. Optimise Reporting and Data Quality: Establish and maintain a dynamic reporting environment that delivers targeted analytics, meets statutory requirements, and promotes high data integrity.
3. Customer-Centric Analysis and Advisory: Engage with customers to understand their needs, gather relevant data, conduct in-depth analysis, and recommend actionable solutions to maximise the effectiveness of business applications.
4. Operational Problem-Solving and Improvement: Identify operational challenges and opportunities, then contribute to strategic enhancements that align with customer needs and organisational objectives.
5. Ensure Application Security and Compliance: Implement rigorous security controls and safe working practices, continuously monitoring system integrity and data quality to uphold confidentiality, integrity, and availability.
6. Drive Change Control and System Integrity: Develop and enforce robust testing and release management processes while maintaining comprehensive documentation of support, system administration, and change control procedures.
7. Coordinate Projects and Third-Party Engagements: Support project implementations and coordinate with third-party suppliers to resolve issues and enhance system functionality.
8. Proactive Performance Monitoring and Maintenance: Use advanced management tools to monitor performance metrics and perform essential maintenance tasks, ensuring optimal application performance.
9. Foster Continuous Learning and Knowledge Management: Stay updated with the latest developments in business applications and support training initiatives to build user competency.
10. Collaborate for Continuous Process Improvement: Work closely with operational and Information Management teams to define reporting requirements and implement enhancements for improved service delivery.

What you'll need to succeed
To be successful, you will need:

• Strong experience working with Liquidlogic EHM, LCS, and LAS
• Experience in supporting and maintaining at least one core business application and providing customer support in an IT Service environment
• Knowledge of data quality standards
• Experience supporting service improvement initiatives
• Strong internal stakeholder management skills
• Excellent communication skills

What you'll get in return
As the successful candidate, you will receive:

• £300-450 daily rate
• Fully remote work pattern
• 3-month contract with potential for extension
• Opportunity to network within a large organisation for future contracts
• L&D opportunities