Senior Human Resources Advisor

TN United Kingdom; Belfast; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading company in the care and hospitality sectors is seeking a Senior HR Advisor to support the Group HR Manager. This role involves providing expert HR advice and operational support across the employee lifecycle, ensuring compliance with employment law and internal policies. The ideal candidate will have strong interpersonal skills and a proven track record in managing complex HR issues. This position offers a hybrid working model with travel across Northern Ireland.

Benefits

Employee Assistance Programme

Discounted rates at Malone Hotel, Belfast

Health and wellbeing initiatives

Free car parking

Qualifications

• 3-5 years’ experience in a generalist HR role.
• Experience handling complex employee relations issues.

Responsibilities

• Act as the first point of contact for HR matters across multiple sites.
• Manage employee relations caseloads focusing on early resolution.
• Contribute to talent management initiatives and succession planning.

Skills

Interpersonal Skills

Communication

Organisational Skills

Emotional Intelligence

Tools

HRIS

Job description

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Macklin Care Homes is recruiting for a Senior HR Advisor who will play a critical role in supporting the Group HR Manager to deliver a proactive and high-impact HR function across a diverse group of businesses within the care and hospitality sectors. This position provides expert advice and operational HR support across the employee lifecycle, ensuring HR policies and practices are consistently applied and aligned with organisational values and commercial objectives. The successful candidate will also provide insight on all aspects of people management, with a focus on strategic impact and change leadership.

The role will be based at Group Head Office (Hybrid), with regular travel to care homes and hospitality sites across Northern Ireland as required, based on business needs.

About The Role

Key Responsibilities:

Operational HR Support

Act as the first point of contact for managers across multiple care homes and hospitality sites on complex HR matters, including disciplinary, grievance, absence, and performance management.

Provide expert guidance and coaching to line managers to build confidence and capability in managing people effectively.

Note taking for more complex investigations and supporting formal HR processes, ensuring fairness, consistency, and legal compliance.

Oversee and continuously improve induction and exit processes across the group.

Employee Relations & Compliance

Manage employee relations caseloads with a focus on early resolution and risk mitigation.

Ensure full compliance with employment law, sector-specific regulations (e.g., RQIA), and internal policies.

Support TUPE transfers, restructures, and organisational changes as needed.

Ensure all Visa applications and documents are compliant and up to date in line with Home Office requirements.

Workforce Development

Contribute to talent management initiatives, including succession planning and internal development pathways.

Support training needs analysis and collaborate with the Learning & Development function to deliver impactful development opportunities.

Recruitment & Retention

Work with site managers and the Recruitment team to support effective workforce planning, role design, and candidate selection for both care and hospitality roles.

Assist with developing retention strategies tailored to the specific demands of frontline, shift-based environments.

HR Projects & Initiatives

Take a lead role in HR projects, including policy updates, wellbeing initiatives, and HR systems rollouts.

Assist in analysing HR data to identify trends and support evidence-based decision-making.

Champion diversity, equity and inclusion across the group.

Sharing expertise and fostering collaborative working practices.

Work closely with Payroll, Health & Safety, and Operational Management to ensure joined-up support across sites.

Key Skills and Attributes

High level of emotional intelligence and professional integrity.

Ability to balance empathy and business acumen in a fast-paced, people-centred environment.

Strong organisational and time management skills.

Ability to work flexibly, including occasional evening/weekend availability based on operational needs.

Company benefits:

To reward the demanding work of our fantastic colleagues, we offer an excellent benefits package as follows:

Collaborating with an award-winning team with family values.

A wide variety of training is provided.

Employee Assistance Programme.

Discounted rates at Malone Hotel, Belfast.

Health and wellbeing initiatives, including team-building initiatives.

Free car parking.

Interviews may take place before the job advertisement closes, as and when suitable applications are received. If a suitable candidate is appointed, the role may close early; therefore, please do not hesitate to submit your application promptly.

In addition, we also reserve the right to enhance the criteria at the shortlisting stage.

An Access NI Check will be required for this post. If successful, please be aware that we do have a policy on the recruitment of ex-offenders. As per the Access NI Code of Practice, Macklin Care Homes also has a policy on the secure handling, use, storage, and retention of disclosure information. Copies of these documents along with the Access NI Code of Practice are available upon request by contacting the HR Department.

It is Macklin Care Homes' Policy that any existence of a criminal conviction will not necessarily lead to the withdrawal of a job offer, but the failure to disclose all criminal convictions fully and accurately will lead to the withdrawal of a job offer.

Macklin Care Homes is an Equal Opportunities Employer.

Skills Needed

About The Company

Part of the Macklin Group, Macklin Care Homes have been caring for people for over 30 years. We’ve taken all our experience over all those years to bring the very best of our knowledge and our expertise to you. We’re experts at what we do.

We’re not just another Care Home, we’re family-first and treat everyone we come into contact with as one of our very own. From staff to residents, relatives to suppliers to the postman – we’re all one big caring community!

We have six Care Homes:
- 3 in Belfast: Arlington, Our Lady's and Parkmanor Oaks
- 1 in Magherafelt: Milesian Manor
- 1 in Coleraine: Ratheane
- 1 in Ballycastle: Leabank

Company Culture

Want a job you'll love? Can you make a real difference to the lives of others? We are looking to recruit great people to work in care and in return, we will bring out the best in you. At Macklin Care Homes you will work as part of an award-winning team who are valued for their contribution, with opportunities for career development, as well as a friendly and rewarding working environment. If you are a compassionate person who cares with heart we would like to hear from you. We are proud of our values and unique positive culture that we live each and every day. This is reflective of our relationships with our residents, their relatives, our suppliers and the local community.

Desired Criteria

• HR experience in the care or hospitality sectors.
• Experience in a senior advisor or similar level role.
• Knowledge of HR systems (e.g. HRIS, e-learning platforms).
• Experience supporting change programmes or organisational development initiatives.

Required Criteria

• Minimum 3 – 5 years’ experience in a generalist HR role, ideally in a multi-site or group environment.
• Proven experience handling complex employee relations issues and supporting line managers at all levels.
• Sound knowledge of UK employment law and HR best practices.
• Full driving licence and access to a vehicle for travel across sites.
• Excellent interpersonal, communication and influencing skills.