Senior HR Consultant - Compliance & Coaching Lead

Roots HR CIC; Birmingham; On-site; GBP 55,000 - 75,000; Full time

Job summary

Roots HR CIC, a dynamic HR consultancy serving social sector employers including charities in the UK, is seeking a Senior HR Consultant to coordinate its COMPLY service and provide senior HR guidance to clients by phone, Teams, and email.

You will lead a small team, oversee complex employee relations cases, deliver robust HR documentation, and help develop client relationships while maintaining service standards and driving continuous improvement in HR practice.

Qualifications

• Qualified to Chartered MCIPD or a minimum Level 7 HR qualification.
• Extensive experience delivering robust generalist HR advice and guidance.
• Social sector experience or exposure through work, volunteering or governance.
• High-quality assurance and technical-review skills across HR casework.
• Experience managing client relationships and service delivery.
• Excellent written and verbal communication skills.
• Passionate about HR and committed to ongoing learning.
• Experience leading or coordinating a team is preferred.

Responsibilities

• Coordinate day-to-day operation of the HR Advice Service, ensuring timely, professional enquiries.
• Oversee ongoing casework, deadlines, service levels, capacity and risk.
• Provide technical oversight and practical support on complex ER casework and documentation
• Allocate and prioritise work across consultants and associates; monitor utilisation
• Lead monthly one-to-ones and support wellbeing and development of team members
• Maintain your client portfolio with pragmatic advice and high-quality documentation
• Support client relationships and feedback-driven improvements to systems and processes
• Contribute to proposals, scoping discussions, tenders, webinars and business development

Skills

HR advisory

Client management

Communication skills

Leadership

Team coaching

Education

Chartered MCIPD or Level-7 HR qualification

Job description

Roots HR CIC, a dynamic HR consultancy serving social sector employers including charities in the UK, is seeking a Senior HR Consultant to coordinate its COMPLY service and provide senior HR guidance to clients by phone, Teams, and email.

You will lead a small team, oversee complex employee relations cases, deliver robust HR documentation, and help develop client relationships while maintaining service standards and driving continuous improvement in HR practice.