Senior HR Case Manager: Complex Employee Relations (Hybrid)

University of Cambridge; Cambridge; Hybrid; GBP 38,000 - 55,000; Full time

Benefits offered by this job

41 days annual leave

Hybrid working

Pension scheme

Wellbeing support

Job summary

The University of Cambridge is seeking an experienced HR Case Manager to lead complex employee relations casework within the HR Case Management team. You will provide expert advice, manage high-risk cases, and ensure decisions are fair and compliant with policy and law.

Working with HR Business Partners, managers and Legal Services, you will assess risk, support tribunals when required, and contribute to policy development and service improvement across the HR function.

Qualifications

• Strong experience in employee relations within a complex organisation.
• Proven ability to manage high-risk and sensitive casework.
• Up-to-date knowledge of UK employment law.
• Excellent communication, judgement and influencing skills.
• A proactive, organised and solution-focused approach.
• CIPD qualification or equivalent experience.

Responsibilities

• Managing a portfolio of complex and sensitive employee relations cases.
• Providing expert advice on employment law, policy and best practice.
• Assessing risk and supporting Employment Tribunal activity where required.
• Working collaboratively with stakeholders, including HRBPs and trade unions.
• Coaching managers and contributing to training and guidance.
• Supporting continuous improvement of HR case management processes.

Skills

Employee relations

Employment law

Stakeholder management

Communication skills

Influencing

Education

CIPD qualification

Job description

The University of Cambridge is seeking an experienced HR Case Manager to lead complex employee relations casework within the HR Case Management team. You will provide expert advice, manage high-risk cases, and ensure decisions are fair and compliant with policy and law.

Working with HR Business Partners, managers and Legal Services, you will assess risk, support tribunals when required, and contribute to policy development and service improvement across the HR function.