Senior HR Business Partner - Support Centre

Card Factory; Wakefield; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

Card Factory is seeking a Senior HR Business Partner to drive people strategies in alignment with business goals. This pivotal role involves collaborating with senior leadership to enhance organizational effectiveness and support international expansion. The ideal candidate will have significant experience in corporate HR, particularly in retail, and possess strong influencing and stakeholder management skills. Flexible working options are available, combining in-office and remote work.

Benefits

25% employee discount

Financial wellbeing support

Seasonal incentives

Opportunities for apprenticeships

Access to learning and development resources

Discounts at various UK retailers

Employee Assistance Programme

Qualifications

• Experience supporting international HR functions.
• Significant experience partnering at Director/Executive level.

Responsibilities

• Partner with leadership to design and implement people strategies.
• Support change management initiatives and foster a culture of learning.

Skills

Stakeholder Management

Influencing

Collaboration

Coaching

Education

Coaching Qualification

Job description

Senior HR Business Partner - Support Centre

Job Introduction

We have an exciting opportunity for a Senior HR Business Partner to join Card Factory. This role involves partnering with the Executive and Senior Leadership teams across Finance, Property, Business Development, and Digital to develop strategic people plans that enhance employee and organizational effectiveness. The role also champions the people agenda and fosters a culture of exceptional leadership.

Named one of the UK’s top big companies to work for by Best Companies, we are ambitious to grow, and this role will be pivotal in navigating our international expansion from a people perspective.

The successful candidate will build strong, trusted relationships with senior leaders, embedding themselves in their business areas through expertise, insight, and collaboration. If you are an experienced Senior HRBP with a background in international business, we would love to hear from you!

We operate flexible working principles at Card Factory, combining some days at our support centre in Wakefield (minimum 2 days a week) with remote work.

Role Responsibilities

1. Partner with executive leadership to design and implement people strategies that support business goals and drive performance.
2. Adopt a strategic Business Partner approach through collaboration and providing high support and challenge to leadership teams.
3. Embed talent management initiatives such as succession planning and performance management, fostering a culture of robust conversations around objectives and performance.
4. Assist leadership in navigating international expansion from a people perspective, applying OD expertise to support global strategies.
5. Identify opportunities to align HR practices across markets, collaborating with the broader HR team on unified plans.
6. Provide expertise in organizational design to ensure scalable, sustainable structures aligned with the enterprise target operating model.
7. Support change management initiatives, fostering a culture of learning and adaptability.
8. Collaborate with the wider People team, including Shared Services, People Development, Talent Acquisition, and Reward, to develop scalable, fit-for-purpose solutions.

The Ideal Candidate

• Experience supporting international HR functions or working outside the UK.
• Significant experience partnering at Director/Executive level in a corporate environment, preferably retail.
• Strong influencing and stakeholder management skills, capable of engaging senior leadership.
• Ability to collaborate across HR functions for optimal solutions.
• Experience with mergers and acquisitions is desirable.
• Proven ability to work at pace, balancing immediate needs with strategic projects.
• Effective workload management and prioritization skills.
• Commitment to personal development and career growth.
• Coaching qualification or working towards one is desirable.

About the Company

Card Factory is the UK’s leading retailer of greeting cards, dressings, and gifts, with over 1,000 stores across the UK and Ireland. Our 5-year strategic plan aims to become a true omnichannel retailer, investing significantly in our colleagues to support our fast-paced growth.

We offer a range of benefits including:

• 25% employee discount
• Financial wellbeing support including education tools and salary advances
• Seasonal incentives
• Opportunities for apprenticeships
• Access to learning and development resources
• Discounts at various UK retailers
• Employee Assistance Programme for mental, physical, and financial wellbeing

This is an exciting role with real prospects. If you are interested, please apply now. We reserve the right to close the vacancy early once sufficient applications are received.

Location: Century House, Brunel Road, Wakefield, UK