Senior HR Advisor

Manchester Arndale; Ipswich; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading facilities management company seeks a Senior HR Advisor in Ipswich. This vital role focuses on Employee Relations, providing guidance on ER matters, ensuring compliance, and supporting manager development. Ideal candidates will have a robust understanding of HR policies, legislation, and a proactive approach to managing complex employee issues. Join a supportive workplace with growth opportunities and a commitment to professional development.

Benefits

Breakfast and lunch services

Free coffee and snacks

Exclusive discounts through Hapi app

Access to OCS Academy for professional growth

Qualifications

• Experience in Employee Relations/Employment Law required.
• Self-motivated, effective in fast-paced environments.
• Desirable experience in shared service HR delivery.

Responsibilities

• Act as primary contact for complex ER cases including disciplinary and grievance.
• Coach managers on sensitive people matters and HR policy.
• Lead investigations into ER issues for fair resolutions.

Skills

Coaching

Disciplinary knowledge

Grievance management

Absence management

Education

L5 CIPD or working towards

Tools

Case Management Tool

Job description

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About The Role:

Days of Working: Monday to Friday

We are seeking an experienced and proactiveSenior HR Advisorwith a strong background inEmployee Relations (ER)to join our dynamic HR team. This role is pivotal in providing expert guidance and support on a broad range of ER matters, ensuring legal compliance, consistency, and best practice across the organisation.

Key responsibilities:

• Act as the primary point of contact for complex employee relations cases, including disciplinary, grievance, capability, and absence management.
• Coach and advise managers on handling sensitive people matters in line with HR policy and employment legislation.
• Lead or support investigations into ER issues, ensuring thorough, fair, and timely resolution.
• Partner with senior managers and stakeholders to identify and mitigate ER risks.
• Support organisational change processes including restructures, TUPE, and redundancy consultations.
• Monitor and analyse ER case trends to inform HR strategy and policy development.
• Contribute to the development and delivery of ER-related training to line managers.
• Keep up to date with changes in employment law and ensure HR practices reflect legal and regulatory requirements.
• Support the implementation of HR initiatives and projects as needed, particularly those that impact employee engagement and workplace culture.

Qualification and experience

• L5 CIPD or working towards
• Experience working within Employee Relations/ Employment Legal
• Self-motivated and able to work effectively in a fast-paced environment
• Experience of working within a shared service HR delivery is desirable
• Experience utilising a Case Management Tool

Why join OCS?

OCS are ranked 36th on Glassdoor’s Best Companies to Work For in 2025, reflecting our dedication to building a supportive workplace where our colleagues feel valued and motivated. Our Catering team offers breakfast and lunch services at our Ipswich head office, along with free coffee, hot chocolates and a replenishable fruit basket. We believe in investing in our colleague’s futures. The OCS Academy provides a range of courses and resources that will allow you to grow your personal skills and advance your career With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.