Senior Housing Officer

Beacon; Hendy; On-site; GBP 32,000 - 46,000; Full time

Job summary

Beacon in Wales is seeking a Senior Housing Officer to lead our Neighbourhood Housing Team and deliver high-quality, customer-focused housing services. You will work with the Community Housing Manager to manage rent, tenancy sustainment, and support residents to maintain their homes while building stronger communities.

This role focuses on people, performance, and delivering measurable improvements in local housing services.

Qualifications

• Lead a team of Community Housing Officers, ensuring residents receive a high-quality, customer-focused service.
• Collaborate with the Community Housing Manager to drive performance and service improvement.

Responsibilities

• Rent management and tenancy sustainment responsibilities.
• Support customers to successfully maintain their homes and strengthen communities.
• Lead by example, mentor staff, monitor performance metrics, and ensure compliance with housing policy.

Job description

Are you passionate about delivering excellent housing services and supporting communities to thrive? We are looking for a Senior Housing Officer to join our Neighbourhood Housing Team.

In this role, you will work closely with the Community Housing Manager to lead a team of Community Housing Officers, ensuring residents receive a high-quality, customer-focused service. You will play a key role in rent management, tenancy sustainment, and supporting customers to successfully maintain their homes. As part of our neighbourhood approach, you will help deliver vital housing services that enable people to live their good life and build stronger communities.

This is an exciting opportunity for someone who is passionate about people, performance, and delivering high-quality housing services that make a real difference in local communities.