Senior Housing & Estates Manager

Dover District Council; Greater London; Vor Ort; GBP 39.000 - 48.000; Vollzeit

Benefits dieser Stelle

Benenden Healthcare Membership

Employee Assistance Program

Local government pension scheme

Generous annual leave

Discount scheme

On-site parking

Cycle2Work scheme

Salary Sacrifice Car Scheme

Zusammenfassung

Dover District Council is seeking a dynamic Senior Housing Officer- Estates to lead a specialist Estates team and coordinate housing management across a defined patch. You will line-manage officers, oversee workloads, and guide day-to-day operations to deliver high-quality, customer-focused services to tenants, contractors and colleagues.

The role requires experience in housing, strong IT skills, excellent leadership, and the ability to work to tight deadlines.

Qualifikationen

• Experience of line management within housing/front-line service.
• Good understanding of social housing, tenancy, income recovery law.
• Proficient IT skills including Outlook and basic internet systems.
• Strong leadership, motivation and coaching abilities.
• Ability to prioritise tasks and manage workload under pressure.
• Excellent spoken and written communication with diverse audiences.
• GCSE A-C or equivalent; degrees welcomed.
• Housing management and estates experience.
• Chartered Institute of Housing Level 3 desirable.

Aufgaben

• Oversee and coordinate workload of Estates Officers daily.
• Line manage neighbourhood team delivering housing management.
• Provide day-to-day support and guidance on Estates matters.
• Coach and develop staff to deliver efficient service.
• Ensure high quality, customer-focused services for tenants and contractors.

Kenntnisse

Line management

Leadership

Prioritisation

Interpersonal skills

Communication

Organisational skills

IT skills (Outlook, internet)

Negotiation

Pressure management

Clear written/verbal communication

Ausbildung

GCSE A-C or 4-9

Degree welcomed

Housing qualification (CIH Level 3) desirable

Tools

Microsoft Outlook

Word

Excel

Jobbeschreibung

Dover District Council is seeking a dynamic Senior Housing Officer- Estates to lead a specialist Estates team and coordinate housing management across a defined patch. You will line-manage officers, oversee workloads, and guide day-to-day operations to deliver high-quality, customer-focused services to tenants, contractors and colleagues.

The role requires experience in housing, strong IT skills, excellent leadership, and the ability to work to tight deadlines.