Senior Housing Officer- Estates

Dover District Council; Greater London; On-site; GBP 39,000 - 48,000; Full time

Benefits offered by this job

Benenden Healthcare Membership

Employee Assistance Program

Local government pension scheme

Generous annual leave

Discount scheme

On-site parking

Cycle2Work scheme

Salary Sacrifice Car Scheme

Job summary

Dover District Council is seeking a dynamic Senior Housing Officer- Estates to lead a specialist Estates team and coordinate housing management across a defined patch. You will line-manage officers, oversee workloads, and guide day-to-day operations to deliver high-quality, customer-focused services to tenants, contractors and colleagues.

The role requires experience in housing, strong IT skills, excellent leadership, and the ability to work to tight deadlines.

Qualifications

• Experience of line management within housing/front-line service.
• Good understanding of social housing, tenancy, income recovery law.
• Proficient IT skills including Outlook and basic internet systems.
• Strong leadership, motivation and coaching abilities.
• Ability to prioritise tasks and manage workload under pressure.
• Excellent spoken and written communication with diverse audiences.
• GCSE A-C or equivalent; degrees welcomed.
• Housing management and estates experience.
• Chartered Institute of Housing Level 3 desirable.

Responsibilities

• Oversee and coordinate workload of Estates Officers daily.
• Line manage neighbourhood team delivering housing management.
• Provide day-to-day support and guidance on Estates matters.
• Coach and develop staff to deliver efficient service.
• Ensure high quality, customer-focused services for tenants and contractors.

Skills

Line management

Leadership

Prioritisation

Interpersonal skills

Communication

Organisational skills

IT skills (Outlook, internet)

Negotiation

Pressure management

Clear written/verbal communication

Education

GCSE A-C or 4-9

Degree welcomed

Housing qualification (CIH Level 3) desirable

Tools

Microsoft Outlook

Word

Excel

Job description

Job profile for Senior Housing Officer- Estates

Senior Housing Officer- Estates

location_on Dover Area 29/11/2026 Senior Housing Officer- Estates

Job details

Salary Starting from: £43,423 per annum (DDC Grade G) Contractual hours 37 Basis Full time Contract Type Permanent Date posted 11/11/2026 Job reference DDC0913 Attachments JD- Senior Housing Officer Estates 26.docx

Dover District Council has an exciting agenda to deliver first class public services, putting our residents at the heart of everything we do. From building new, affordable homes to exciting regeneration schemes.Acareer with Dover District Council offers you the opportunity to excel.

As anemployer, Dover District Councilis proud toprovideasupportive, friendly,diverseand flexible working environmentin which our employees can thrive. Wehave a team of enthusiastic employees,deliveringservices they arepassionate about.

The Role& Responsibilities:

Dover District Council are committed to delivering an excellent customer focused, housing management service. To help us achieve this, we are looking to recruit a dynamic, skilled and high performing individual who shares our commitment to delivering excellence across the housing sector. You can help make the difference.

You will be expected to oversee and coordinate the workload of a specialist team of Estates Officers on a day-to-day basis. To line manage and monitor the performance of a neighbourhood team of officers providing a housing management service to a patch of properties. To provide day to day support and guidance to team members on Estates related matters, encouraging them to identify areas of non-compliance and make recommendations for change and improvement. Ensuring that high quality, customer focused services are deliveredat all times to our tenants,contractorsand colleagues.

You will be expected to coach,developand appraise staff withinyourteam and ensure they are equipped to deliver an excellent and efficient service that is continuously improving and highly responsive to internal and external customers’ needs.

Who WeAreLookingFor

• Experience of line management of staff within aHousingService or otherHousingfront line operation.

• Good understanding ofsocialhousing,tenancyand income recovery law

• Proficient in the use of IT systems including Microsoft Outlook, the use of the internet andinternet basedsystems

• Excellent leadership qualities including the ability to motivate and coach staff

• Ability to prioritise tasks and manage workload by effective time management

• Excellent interpersonal skills with an ability to persuade and influence others

• Excellent organisational skills and ability to manage own workload

• Excellent IT skills including word, and excel

• Good negotiation skills

• Ability to work under pressure and to tight deadlines

• An ability to communicate clearly and effectively both in written and verbal form adapting style and approach to meet the needs of the target audience.

• Educated to GCSE level grade A-C or level 4-9 or equivalent qualification.Degreeswould be welcomed too.

• Demonstratable housing management andestate servicesexperience.

• Housing Qualificationfrom theChartered Institute of Housing,Level 3(Desirable)

What Can We Offer?

We canprovideafriendly andsupportive environmentforyou toexcel in. We also offerseveral employeebenefits, subject to eligibility criteria,such as:

• Benenden Healthcare Membership and Employee Assistance Program Opt-in Local government pension scheme with the opportunity for staff to make advanced, voluntary contributions (AVCs) to top up their pension Generous annual leave provision Discount scheme including reduced membership rates at the local leisure centre On-site parking Cycle2Work scheme Generous Salary Sacrifice Car Scheme

Due to the nature of the role you will have the ability to work flexibly, and will require a current full driving license effective in the UK and use of a motor vehicle for business use.

Due to the nature of this role the successful applicant willbe requiredto undertake a Standard DBS check as part of their pre-employment clearances.

The quality of your application will be considered as part of the recruitment process.

WhatNext?

Interview date to be confirmed.