Senior Host

KERB Food Ltd; London; On-site; GBP 80,000 - 100,000; Part time

Job summary

Join KERB Food Ltd as a Senior Host at the vibrant Corner Corner venue in Canada Water, London. As a key figure in a dynamic team, you'll ensure exceptional guest experiences, manage reservations, and support event delivery, all while working in an innovative setting that champions sustainability and culture. This role is ideal for those with supervisory experience looking to make a mark in hospitality.

Benefits

Generous F&B discount across KERB

CODE app membership

Access to Employee Assistance Program

25 days holiday + birthday day off

Qualifications

• Experience in a senior host or supervisory role.
• Managing various event formats in hospitality.
• Awareness of booking and event management tools.

Responsibilities

• Managing reservations and guest inquiries.
• Allocating bookings across services.
• Maintaining smooth front-of-house operations.

Skills

Customer service

Time-management

Organisational skills

Tools

Design My Night

Lightspeed

Job description

Senior Host

Department: Venue Team

Employment Type: Zero Hours

Location: Canada Water, London

Reporting To: George Fryer

Compensation: £15.00 / hour

Description

Corner Corner is a ground-breaking collaboration between Broadwick, renowned for transforming venues like Printworks and Drumsheds into cultural landmarks, and KERB, pioneers of London's street food scene. Situated in the heart of Canada Water, Corner Corner is a dynamic destination where food, music, and sustainability converge. At the core of Corner Corner is a commitment to sustainability, exemplified by London's largest commercial indoor vertical farm developed by Harvest London. This innovative farm supplies fresh, locally grown produce directly to our food hall and all-day café, fostering a hyper-local food ecosystem.

Our venue features a curated selection of independent food vendors, an all-day café, and a vibrant live music program, creating a unique cultural hub that celebrates the diversity of London's culinary and artistic communities.

As a Senior Host you'll be the welcoming face of Corner Corner. This role is well-suited for a hospitality pro with supervisory experience who thrives in dynamic settings, values memorable guest interactions, and is skilled at running a smooth front-of-house operation. You'll play a key role in shaping the full customer journey through the venue. You’ll help guide the team through bookings, host major events, and ensure that every guest leaves feeling genuinely cared for.

The role involves overseeing reservations, contributing to event delivery, and maintaining a strong focus on guest service - all while working alongside the bar, kitchen, and floor teams to ensure everything runs efficiently. This is a fantastic opportunity to join a new concept at a senior team-member level and help define what exceptional hospitality looks like at Corner Corner.

What you'll be doing

• Own and manage all reservations through Design My Night, ensuring timely and accurate communication with all enquiries
• Seat and assist customers with various requests, questions, and concerns, escalating to a line manager when needed
• Allocate bookings effectively across both the Café Bar and Event Bar, enhancing the customer experience and revenue potential
• Adjust space usage based on booking patterns to improve flow, efficiency, and guest satisfaction
• Act as the main point of contact for private hires, weddings, group bookings, and bespoke events
• Take direction from the management team while also being a point of escalation for junior colleagues. You’ll use sound judgment to carry out tasks effectively and maintain a calm, professional approach in a fast-paced setting

What you'll bring to KERB

Essential

• Demonstrated experience in a senior host or supervisory front-of-house role.
• Proven experience managing a range of event formats in a hospitality setting.
• Awareness and knowledge of tools such as Design My Night or similar platforms.
• Exceptional customer service and communication skills.
• Strong organisational and time-management abilities
• A proactive, solutions-oriented mindset with a sharp eye for detail.

Desired but not essential

• Familiarity with Lightspeed or similar POS systems.
• Previous experience in team management
• Commercial awareness and the ability to contribute to venue-wide sales strategies.
• Strong knowledge of booking flow, capacity management, and revenue optimisation.
• Successfully delivered large private hires, weddings, group bookings, and bespoke events

What you'll get by joining KERB

• Generous F&B discount across KERB food and drinks
• CODE app membership
• Access to Employee Assistance Program (Hospitality Action)
• Perks at Work discounts
• 25 days holiday (excluding bank holidays) + birthday day off
• London Living Wage and Disability Confident Committed employer
• A Best Companies accredited employer

Diversity & Inclusion
As part of our values, we are dedicated to fostering a culture of inclusivity at KERB. We actively celebrate our teams’ different abilities, sexual orientation, race, ethnicity, faith, and gender. Everyone, from any background, is welcome and supported in their development at all stages in their journey with us. Applicants are encouraged to share with our People Team any accommodations or reasonable adjustments required during the recruitment process.