Bay Host Shift Lead

Topgolf Limited; Chigwell; On-site; GBP 80,000 - 100,000; Full time

Job summary

Topgolf Limited is looking for a Bayhost to enhance guest experiences by providing excellent customer service, ensuring cleanliness and organization of bay areas, and effectively managing orders. The ideal candidate will possess strong interpersonal skills and be available to work flexible hours, contributing to a fun and dynamic environment. With a focus on safety and adherence to company values, this role is essential in creating memorable outings for guests at Topgolf.

Qualifications

• Previous customer service experience in hospitality preferred.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Greet and welcome guests to the bays.
• Take and deliver food and beverage orders.
• Ensure cleanliness and organization of bay areas.

Skills

Customer service

Interpersonal skills

Organizational skills

Attention to detail

Job description

• Greet and welcome guests to the bays, providing information about Topgolf offerings.
• Take and deliver food and beverage orders to guests in a timely and accurate manner.
• Ensure the cleanliness and organization of the bay areas, including clearing tables and picking up golf balls.
• Assist guests with bay setup and provide instructions on how to use Topgolf technology.
• Handle guest inquiries and resolve any issues or concerns with a high level of professionalism.
• Collaborate with other staff members to create a positive and memorable guest experience.
• Demonstrate Topgolf's Core Values: Fun, One Team, Excellence, Edgy Spirit, and Caring.
• Comply with safety and health regulations at all times.
• Assign sidework to other Bayhosts on shift

Critical Skills & Experience Requirements

• Previous customer service experience in a hospitality or restaurant setting is preferred.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment and under pressure.
• Attention to detail and strong organizational skills.
• Must be of legal age to serve alcohol where required by law.
• Availability to work evenings, weekends, and holidays.

**You will be required to provide a valid proof of Right to Work in the UK. This can be a valid passport OR birth certificate along with your National Insurance documentation (both must be present OR another form of valid right to work documentation. As applicable, you must have a minimum of 6 months work eligibility available on the right to work documentation that you provide.**