Senior Host

KERB; London; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading company in London's vibrant street food scene is seeking a Senior Host to enhance guest interactions and oversee operations at Corner Corner. This role, perfect for a hospitality professional, focuses on reservations, event management, and exceptional customer service, contributing to a unique cultural hub within the city. Generous benefits and a supportive work environment await the right candidate.

Benefits

Generous F&B discount across KERB food and drinks

Access to Employee Assistance Program (Hospitality Action)

Perks at Work discounts

25 days holiday + birthday day off

London Living Wage and Disability Confident Committed employer

Qualifications

• Demonstrated experience in a senior host or supervisory front-of-house role.
• Proven experience managing a range of event formats in a hospitality setting.
• Exceptional customer service and communication skills.
• Strong organisational and time-management abilities.

Responsibilities

• Manage all reservations and ensure efficient customer interactions.
• Oversee bookings and enhance customer experience based on demand.
• Act as a point of contact for private hires and large events.

Skills

Customer Service

Organization

Communication

Event Management

Job description

Social network you want to login/join with:

Corner Corner is a ground-breaking collaboration between Broadwick, renowned for transforming venues like Printworks and Drumsheds into cultural landmarks, and KERB, pioneers of London's street food scene. Situated in the heart of Canada Water, Corner Corner is a dynamic destination where food, music, and sustainability converge. At the core of Corner Corner is a commitment to sustainability, exemplified by London's largest commercial indoor vertical farm developed by Harvest London. This innovative farm supplies fresh, locally grown produce directly to our food hall and all-day café, fostering a hyper-local food ecosystem.

Our venue features a curated selection of independent food vendors, an all-day café, and a vibrant live music program, creating a unique cultural hub that celebrates the diversity of London's culinary and artistic communities.

As a Senior Host you'll be the welcoming face of Corner Corner. This role is well-suited for a hospitality pro with supervisory experience who thrives in dynamic settings, values memorable guest interactions, and is skilled at running a smooth front-of-house operation. You'll play a key role in shaping the full customer journey through the venue. You’ll help guide the team through bookings, host major events, and ensure that every guest leaves feeling genuinely cared for.

The role involves overseeing reservations, contributing to event delivery, and maintaining a strong focus on guest service - all while working alongside the bar, kitchen, and floor teams to ensure everything runs efficiently. This is a fantastic opportunity to join a new concept at a senior team-member level and help define what exceptional hospitality looks like at Corner Corner.

What you'll be doing

• Own and manage all reservations through Design My Night, ensuring timely and accurate communication with all enquiries
• Seat and assist customers with various requests, questions, and concerns, escalating to a line manager when needed
• Allocate bookings effectively across both the Café Bar and Event Bar, enhancing the customer experience and revenue potential
• Adjust space usage based on booking patterns to improve flow, efficiency, and guest satisfaction
• Act as the main point of contact for private hires, weddings, group bookings, and bespoke events
• Take direction from the management team while also being a point of escalation for junior colleagues. You’ll use sound judgment to carry out tasks effectively and maintain a calm, professional approach in a fast-paced setting

What you'll bring to KERB

• Demonstrated experience in a senior host or supervisory front-of-house role.
• Proven experience managing a range of event formats in a hospitality setting.
• Awareness and knowledge of tools such as Design My Night or similar platforms.
• Exceptional customer service and communication skills.
• Strong organisational and time-management abilities
• A proactive, solutions-oriented mindset with a sharp eye for detail.

Desired but not essential

• Familiarity with Lightspeed or similar POS systems.
• Previous experience in team management
• Commercial awareness and the ability to contribute to venue-wide sales strategies.
• Strong knowledge of booking flow, capacity management, and revenue optimisation.
• Successfully delivered large private hires, weddings, group bookings, and bespoke events

What you'll get by joining KERB

• Generous F&B discount across KERB food and drinks
• Access to Employee Assistance Program (Hospitality Action)
• Perks at Work discounts
• 25 days holiday (excluding bank holidays) + birthday day off
• London Living Wage and Disability Confident Committed employer
• A Best Companies accredited employer

Diversity & Inclusion
As part of our values, we are dedicated to fostering a culture of inclusivity at KERB. We actively celebrate our teams’ different abilities, sexual orientation, race, ethnicity, faith, and gender. Everyone, from any background, is welcome and supported in their development at all stages in their journey with us. Applicants are encouraged to share with our People Team any accommodations or reasonable adjustments required during the recruitment process.

KERB is a business that powers other businesses. We focus on the incubation and growth of innovative, independent food businesses. We run brilliant street food markets, workshops, consultancy, bars, food halls in Central London and across the US and Germany and have developed a growing, successful corporate catering company, KERB Events Limited.

We are a food-obsessed and people-first company who believes that everyone with a bit of spark should have the opportunity to ignite it. Be it food entrepreneurs or team members, our mission is to create opportunity and joy through great food, from the KERB up.