Community Host

The Instant Group; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company is seeking a Community Host to ensure a welcoming environment for visitors and employees in London. This role involves managing front-of-house duties, providing administrative support, and maintaining high service standards. The ideal candidate will possess strong communication and organisational skills, and be capable of multitasking in a dynamic setting.

Benefits

Discretionary annual company bonus

Private healthcare and life cover

Bespoke training programmes

Wellbeing Centre

Generous referral scheme

Laptop / tech provided

Qualifications

• Experience in corporate reception or customer service roles preferred.
• Tech-savvy with proficiency in Microsoft Office (Word, Excel, Outlook).
• Strong organisation and time management skills.

Responsibilities

• Serve as the first point of contact for visitors, delivering a warm welcome.
• Coordinate with various teams to maintain high service standards.
• Manage meeting room bookings and general office assistance.

Skills

Communication

Organisation

Multitasking

Customer Service

Tools

Microsoft Office

Reception Software

Job description

The Role

The Community Host plays a vital role in creating a professional and welcoming environment for visitors, partners, and employees. They are responsible for managing front-of-house duties, including meeting and greeting visitors, escorting guests/visitors across floors and handling administrative tasks. The ideal candidate is polished, organised, and efficient, with excellent communication skills and the ability to multitask. This role is pivotal in maintaining the company's image and ensuring smooth day-to-day operations.

Department Services Employment Type Permanent Location London Workplace type Onsite Reporting To What will you be doing?

Reception & Guest Experience

• Serve as the first point of contact, delivering a warm, VIP-style welcome to all visitors.
• Greet guests by name, maintain eye-level contact, and ensure a professional first impression.
• Monitor waiting times and liaise with hosts to minimise delays.
• Confirm appointments and guide visitors to the appropriate areas.
  
  

Communication & Coordination

• Handle phone calls and manage email correspondence efficiently.
• Act as a liaison between visitors, employees, and departments.
• Coordinate with reception, security, café, and cleaning teams to maintain a high standard of service.
  
  

Scheduling & Meeting Rooms

• Manage meeting room bookings and cancellations.
• Ensure meeting spaces are reset and monitored for efficient use.
• Schedule appointments for visitors, contractors, and staff.
  
  

Administrative Support

• Provide general office assistance including data entry, document filing, mail distribution, printing/scanning, and supply management.
• Report maintenance issues and assist with internal communications and requests.
  
  

Visitor & Security Management

• Register and check in visitors, working with security to issue badges and follow protocols.
• Support new starters with orientation and check-in procedures.
• Coordinate access for suppliers and maintain compliance with building security policies.
  
  

Facility Upkeep

• Maintain a tidy, professional front office area and meeting rooms.
• Ensure printers are stocked and coffee tables are cleared.
• Support the product shop with restocking as needed.
  
  

Events & Additional Duties

• Assist with organising and hosting internal events.
• Perform ad hoc tasks and support emergency procedures as required.
  
  

Who are we looking for?

• Alignment with our company behaviours: Play To Win, Own Your Outcome, Solve It Together, Help Each Other Grow
• Friendly, professional, and customer-focused with a positive, can-do attitude
• Excellent verbal and written communication
• Strong organisation and time management, with keen attention to detail
• Tech-savvy: proficient in Microsoft Office (Word, Excel, Outlook) and reception software
• Confident representing a company with professionalism at all times
• Experience in corporate reception or customer service roles (preferred)
• Skilled in office software and admin tools
• Highly organised with strong interpersonal skills
  
  

What's in it for you?

• Competitive pay scales reviewed annually
• Discretionary annual company bonus
• Private healthcare and life cover
• A focus on connectivity, flexibility and bigger relationships as part of our workplace experience strategy
• Bespoke training programmes and our bespoke ‘Instant Learning’ portal
• Reward Gateway (discounts!)
• Wellbeing Centre
• Global Employee Assistance Programme
• Brilliant colleague recognition scheme, with quarterly and annual ‘Let’s Celebrate’ awards (with great prizes!)
• Generous referral scheme
• Laptop / tech provided
  
  

At The Instant Group, we prioritise our people and our clients. We are committed to fostering diversity, equality and inclusion, providing equal opportunities in all aspects of employment. Our goal is a workforce that truly reflects society and our customers, creating an environment where every employee feels respected and empowered. When hiring or promoting from within, we see diverse experiences from a variety of backgrounds and welcome all applications regardless of age, gender, race, ethnicity, sexual orientation, religion, disability status or any other dimensions of diversity. Should you need any reasonable adjustments made to this application process, please don't hesitate to let us know. We use AI to help us assess applications fairly and objectively.



About The Instant Group

The Instant Group has been rethinking workspace since 1999 with over 500 experts working globally across more than 175 countries. Instant’s digital platforms constitute the world’s largest digital marketplace for flexible workspace listing meeting rooms, virtual offices, flexible office space and coworking memberships. Its global team advises on commercial real estate solutions from serviced offices to fully customised managed offices, and consulting services for portfolio and net zero strategies.

Instant’s approach enables agility, hybrid working solutions and improved operational resilience for more than 250,000 businesses every year. Clients include Prudential, Booking.com, Shell, Jaguar Land Rover and GSK. Instant has global offices including London, Paris, New York, Hong Kong, Singapore and Sydney.