Senior Healthcare Support Worker

Oxleas NHS Foundation Trust; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading healthcare provider in London is seeking a dedicated mental health support worker to advocate for service users and provide emotional support. The role involves collaborating with healthcare professionals, supporting community inclusion, and running health clinics. Ideal candidates will have at least 2 years of experience in mental health settings and NVQ Level 3 or above.

Qualifications

• Minimum 2 years experience in mental health settings.
• Experience in community mental health settings.
• Self-motivated and able to work autonomously.

Responsibilities

• Advocating for service users' needs and rights.
• Providing emotional support to individuals and families.
• Collaborating with professionals to ensure consistent support.

Skills

Mental health experience

Community support

IT skills

Assessment skills

Education

NVQ Level 3 or above

Job description

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Detailed job description and main responsibilities

1. Advocating for service users' needs and rights within Trust policy
2. Providing emotional support to individuals and their families.
3. Attending CPA reviews, ward rounds, home visits, working alongside qualified staff, according to care plans. Providing practical support such as helping with household tasks, personal care, and paperwork like risk assessments. Supporting and monitoring healthcare needs, including administering medication and temperature checks.
4. Supporting individuals to pursue hobbies, interests, learn new skills, or gain employment. Teaching life skills such as budgeting and paying bills. Assisting with daily tasks like meal preparation, shopping, and maintaining housing tenancy. Helping access community facilities and encouraging inclusion in community groups. Adapting communication to individual needs, e.g., sounds, tones, body language.
5. Collaborating with other professionals, such as doctors and therapists, to ensure consistent support. Analyzing individual needs and developing focused support plans. Acting as a role model and companion, discovering shared interests like hobbies and outings.
6. Running a physical health clinic, taking blood samples, analyzing results using Pochi, and communicating concerns to doctors or other healthcare professionals.

Person specification

Clinical

Essential criteria

• At least 2 years experience in mental health settings
• Experience working in community mental health settings

Desirable criteria

• Self-motivated and able to work autonomously
• Competent IT skills
• Assessment skills

Additional essential criteria

• NVQ Level 3 or above

Desirable criteria

• Experience in physical wellbeing and Phlebotomy skills

Further essential criteria

• Experience in mental health community work, minimum band 3

Desirable criteria

• Two years of relevant working experience

Additional information

We are committed to creating an inclusive workplace supporting individuals of all abilities. If you meet the minimum criteria and have a disability, you are guaranteed an interview under the Disability Confident Scheme. Please indicate this on your application. We encourage openness about your needs to facilitate accessible interview arrangements. All information regarding disabilities or adjustments will be kept confidential.

If needed, please inform us of any adjustments to fully participate in the interview process when scheduling your interview. Feel free to contact the hiring manager for further discussion.

Applicants are encouraged to contact the hiring manager beforehand for questions about the role or application process to prepare effectively.

Note: The use of Artificial Intelligence (AI) during the interview process is prohibited. Excessive AI use during application may harm your chances of shortlisting.

Employer certification / accreditation badges

Applicant requirements

This position is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) 2020, requiring a Disclosure to be made to the Disclosure and Barring Service.

Documents to download

• Job description (PDF, 728.3KB)
• Important Additional Information For Candidates (PDF, 160.6KB)
• Privacy Notice for Staff (PDF, 268.6KB)
• Staff Benefits (PDF, 2.5MB)