Senior Health Care Support Worker - Outpatients

NHS; Leigh; On-site; GBP 24,000 - 26,000; Full time

Job summary

A leading healthcare provider in Leigh is seeking a Senior Health Care Support Worker to deliver compassionate care and support to patients. This role involves working under the direction of registered professionals, ensuring high-quality healthcare delivery while maintaining confidentiality and dignity for all patients. Candidates must have relevant qualifications and experience in an outpatient setting, demonstrating strong communication and teamwork skills.

Qualifications

• Minimum of 2 years' experience in an Outpatient Department.
• Ability to work in a multi-agency team.

Responsibilities

• Provide personal care and clinical duties under supervision.
• Work independently performing clinical tasks following training.
• Assist in maintaining a clean environment and patient hygiene.

Skills

Communication

Time Management

Teamwork

Education

GCSE English Language and Maths A-C or 4-9

Job description

Go back Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust

Senior Health Care Support Worker - Outpatients

The closing date is 16 May 2025

The Senior Health Care Support Worker will undertake high quality, caring and compassionate personal care/clinical and associated duties under the direction and supervision of the registered professional both independently and working as part of the multi-disciplinary team.

As a Senior Health Care Support Worker, you make a valuable and important contribution to the delivery of high-quality healthcare in the Trust. Your role is to support the registered professional in the delivery of safe, effective, compassionate care to patients and their relatives.

Working under the direction of a Registered Health Care Professional, participate in the clinical care provided to patients prioritising workload appropriately and developing competencies that safeguard practice and effectiveness in role.

Please note this vacancy may close before the advertised closing date if a sufficient number of suitable applications are received.

Must have Health and Social Care level 2 or equivalent.

Main duties of the job

The Senior Health Care Support Worker (HCSW) will be responsible for providing a range of personal care for patients and a range of clinical duties under the guidance of a registered healthcare professional.

The Senior Health Care Support Worker (HCSW) will work independently performing a number of clinical duties/tasks following training and meeting competency within the role as per policy and procedure.

About us

Choose Well - Choose WWL

Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that 'happy staff, makes for happy patients'. We have a recognised track record in staff engagement, and living our values 'the WWL Way'.

WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.

At WWL we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society.

Job responsibilities

Post holders are required to work unsupervised with regard to routine, delegated tasks, following established good practice and refer non-routine tasks appropriately.

Post holders are required to work independently delivering safe, competent practice to ensure the smooth running of clinics.

Following the completion of appropriate training and assessment and under the direction of a registered health care professional undertake clinical activities such as spirometry, urinalysis, changing of simple wound dressings, capillary blood glucose monitoring and decontamination of equipment.

To assist in procedures required for each speciality clinic.

At the request of the Registered Health Care Professional, perform and record physiological measurements within the remit of the SHCA role and report accurately to the Registered Health Care Professional, the assessment undertaken, on patients.

Obtaining samples at the request of a Registered Health Care Professional, including wound swabs, eye swabs, urine specimens, MRSA swabs, stool samples and sputum specimens.

Demonstrate good understanding of principles of consent and ensure valid consent is obtained prior to undertaking nursing and care procedures

Always maintain confidentiality

Work as part of a designated clinical and care team delivering care that focuses on the direct needs of the individual

Assist patients with personal hygiene, toileting and use of continence aids

Assist the Registered Health Care Professional in maintaining a clean environment

Developing positive relationships with parents, families and carers

Work as part of the team in a co-operative, professional and constructive manner.

Person Specification

Qualifications

• GCSE English Language and Maths A-C or 4-9 or functional skills or equivalent

Experience

• Previous experience of being a Health Care Support Worker
• Demonstrate through previous experience the ability to escalate concerns
• Ability to work in a multi-agency team
• Ability to work alone or in a small team
• Evidence of ongoing CPD
• A minimum of 2 years' experience working in an Outpatient Department Setting

Skills

• Good level of written language and IT skills
• Able to manage and organise own time effectively
• Ability to undertake extended tasks appropriate to competence
• Confidence to work flexibly and to challenge established ways of working and organisational structures
• Contribute to the ongoing assessment and planning during the patients care episode.
• Demonstrate the promotion of equality, diversity and rights of others
• Ability to complete patient records in accordance with policies and procedures

Knowledge

• Knowledge of supporting patients and their families
• Knowledge of confidentiality and professional conduct
• Demonstrate knowledge of Health and Safety as well as risk awareness

Additional

• Approachable friendly manner
• Willingness to learn and develop
• Ability to work in challenging situations
• Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust

£24,625 to £25,674 a yearPer Annum Pro Rata