Senior Hard FM Contract Manager – Oxford Area

Atlas Workplace Services Limited; Milton Heights; On-site; GBP 63,000 - 77,000; Full time

Job summary

Atlas Workplace Services Limited is recruiting an experienced IFM Contract Manager (Hard Services) for a single-site contract near Oxford. You will lead hard FM delivery, oversee a multidisciplinary site team, and drive continuous improvement while maintaining strong client relationships.

The role covers safety, compliance, financial performance, and operational leadership across planned, reactive and project works.

Qualifications

• Demonstrable trade qualifications and experience in a M&E discipline.
• Accredited Health and Safety qualification e.g. NEBOSH General Certificate or IOSH Managing Safely.

Responsibilities

• Lead the delivery of integrated hard FM services, ensuring full compliance with contractual obligations, KPIs, SLAs, and customer expectations.
• Build strong relationships with clients, subcontractors, and stakeholders while driving continuous improvement and service excellence.
• Oversee maintenance operations including planned, reactive, remedial, and project works, ensuring efficient and cost effective delivery.
• Drive service innovation, operational improvements, and customer focused solutions that enhance the workplace experience and add value to the client.
• Provide technical leadership, supporting resolution of complex building services issues and ensuring best practice maintenance strategies.
• Conduct regular site inspections and reviews to identify improvement opportunities and maintain high service standards.
• Monitor service performance against client expectations and contractual requirements.
• Identify and support opportunities for contract growth, additional services, and increased self delivery solutions.
• Lead, motivate, and develop a multidisciplinary site team, embedding company values and performance expectations.
• Manage recruitment, performance, training, succession planning, and employee development to ensure a highly skilled and engaged workforce.
• Promote a positive team culture focused on collaboration, accountability and exceptional customer service.
• Optimise workforce productivity and resource utilisation to maximise service effectiveness.
• Ensure maintenance activities are delivered in line with SFG20 and industry best practice.
• Drive sustainability initiatives and support environmental objectives across the contract.
• Ensure full compliance with health, safety statutory and contractual requirements.
• Maintain accurate maintenance and compliance records and promote a strong safety culture.
• Lead incident investigations, risk management activities, and resolution of health and safety concerns.
• Hold full responsibility for the Hard Services P&L, budgets, forecasts, and financial performance of the contract.
• Manage project costing, quotations, payment applications, commercial risk, and profitability.
• Produce detailed financial, operational, and performance reports for clients and internal stakeholders.

Skills

Leadership

Financial control

Client management

Contract management

HSE awareness

SFG20 compliance

CAFM systems

Education

Trade qualifications in M&E discipline

NEBOSH General Certificate

IOSH Managing Safely

Tools

Planon CAFM

Job description

Atlas Workplace Services Limited is recruiting an experienced IFM Contract Manager (Hard Services) for a single-site contract near Oxford. You will lead hard FM delivery, oversee a multidisciplinary site team, and drive continuous improvement while maintaining strong client relationships.

The role covers safety, compliance, financial performance, and operational leadership across planned, reactive and project works.