Senior Global Technical Product Support Analyst

FIS Global Solutions Philippines, Inc.; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Flexible and creative work environment

Diverse and collaborative atmosphere

Professional and personal development

Volunteer opportunities

Competitive salary and benefits

Job summary

FIS is seeking an experienced Technical Product Support Analyst to join the CX team. You will support a global network of customers on our SCF platform, monitor system health, perform configuration changes, and collaborate with cross-functional teams to roll out the platform to new clients.

The role requires strong data analysis, excellent communication, and the ability to work in a high-pressure environment. Flexibility for shifts between 6am and 11pm is essential.

Qualifications

• Excellent attention to detail and strong problem-solving abilities.
• Able to analyze data and communicate technical concepts clearly.
• Capable of working independently in a fast-paced environment.
• Experience with SQL and MS Excel is highly desirable.
• Familiarity with XML and monitoring tools is a plus.

Responsibilities

• Provide 1st and 2nd line support to FIS SCF global customers, triaging and resolving issues.
• Analyze customer data and provide audit information or breakdowns of figures.
• Monitor system health using monitoring tools and perform configuration changes as needed.
• Collaborate with Development, Infrastructure, and Implementation teams to onboard new customers.
• Provide shift coverage between 6am and 11pm.

Skills

Attention to detail

Problem solving

Data analysis

Communication skills

Independent work

Education

Degree in Computing or STEM

Tools

SQL

MS Excel

XML

Monitoring tools

Job description

FIS is seeking an experienced Technical Product Support Analyst to join the CX team. You will support a global network of customers on our SCF platform, monitor system health, perform configuration changes, and collaborate with cross-functional teams to roll out the platform to new clients.

The role requires strong data analysis, excellent communication, and the ability to work in a high-pressure environment. Flexibility for shifts between 6am and 11pm is essential.