Senior Global HR Operations Lead

Control Risks Group; Greater London; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

Control Risks Group is seeking a Senior HR Coordinator to deliver high-quality HR operations across UK/EMEA within Global HR Shared Services. You will act as a subject matter expert for core HR processes and escalate complex employee lifecycle activities, supporting employees, managers, HR Business Partners, and Centres of Excellence.

You will drive service excellence, support digital transformation, identify process improvements, and contribute to global HR cycles such as performance, salary

Qualifications

• Significant experience in an HR administration, HR operations, or HR shared services environment.
• Experience managing end-to-end employee lifecycle processes across multiple countries or regions.
• Strong working knowledge of HR systems, preferably D365 HR, ServiceNow, or similar platforms.
• Proven ability to manage complex HR processes whilst maintaining high levels of accuracy and confidentiality.
• Strong analytical and problem-solving skills with the ability to identify trends and recommend solutions.
• Excellent stakeholder management and communication skills.
• Strong organisational skills with the ability to prioritise competing demands and meet deadlines.
• Advanced Microsoft Excel and strong Microsoft Office skills.
• Demonstrated commitment to continuous improvement and service excellence.
• Ability to work independently and exercise sound judgement.

Responsibilities

• Lead and coordinate end-to-end onboarding, employment changes, and offboarding processes across multiple jurisdictions.
• Ensure employment documentation is prepared accurately and in compliance with local legislation and company requirements.
• Oversee background screening, right-to-work and compliance checks, ensuring adherence to local regulations.
• Coordinate benefits administration and leave management activities for designated countries.
• Support global mobility activities, including visa and work permit administration.
• Manage complex employee data changes and contractual amendments.
• Provide guidance to managers and employees on HR policies, systems, and processes.
• Support HR Business Partners with employee relations administration and documentation where required.

Skills

HR administration

HR operations

HR shared services

Stakeholder management

Excel

Analytical skills

Communication

Independent working

Education

CIPD Level 5

HR degree (or equivalent)

Tools

D365 HR

ServiceNow

Job description

Control Risks Group is seeking a Senior HR Coordinator to deliver high-quality HR operations across UK/EMEA within Global HR Shared Services. You will act as a subject matter expert for core HR processes and escalate complex employee lifecycle activities, supporting employees, managers, HR Business Partners, and Centres of Excellence.

You will drive service excellence, support digital transformation, identify process improvements, and contribute to global HR cycles such as performance, salary