Senior Global D2C Transformation & Growth Lead

Universal Music Group; Greater London; On-site; GBP 90,000 - 140,000; Full time

Job summary

Universal Music Group in London is seeking a Senior Program Manager to lead and shape global D2C transformation programs spanning eCommerce, CRM and fan engagement. You will work with senior leaders to define objectives, governance, and delivery strategies, aligning cross-market teams and creating scalable frameworks to drive value across the business.

The role requires strategic thinking, exceptional communication, and a proven ability to influence at the highest levels in a fast-paced,

Qualifications

• Extensive senior program management experience leading enterprise-scale transformation or growth initiatives.
• Proven ability to define objectives, strategy, governance and success measures from broadly defined outcomes.
• Experience leading global, cross-functional programs across markets with senior stakeholders.
• Strong understanding of eCommerce and CRM platforms, workflows and performance drivers.
• Proven ability to influence executives, align priorities and drive decisions.
• Expert knowledge of governance, planning, risk management and benefits realisation.
• Experience developing scalable program management methodologies and reusable frameworks.
• Strong judgement, written and verbal communication, and accountability in fast-paced environments.

Responsibilities

• Own end-to-end leadership of UMG's priority global D2C transformation programs across eCommerce, CRM and fan initiatives.
• Translate strategic outcomes into objectives, roadmaps, operating models and delivery plans.
• Shape strategy and advise senior leaders on priorities, investment and resource needs.
• Lead interdependent workstreams across central, regional and local teams with cross-market alignment.
• Establish program governance, steering forums and executive reporting.
• Build trusted relationships and influence without direct authority to drive decisions.

Skills

Senior program leadership

Global programs

eCommerce CRM

Executive influence

Program governance

Change management

Data driven decisions

Strategic thinking

Tools

Shopify

Looker Studio

Job description

Universal Music Group in London is seeking a Senior Program Manager to lead and shape global D2C transformation programs spanning eCommerce, CRM and fan engagement. You will work with senior leaders to define objectives, governance, and delivery strategies, aligning cross-market teams and creating scalable frameworks to drive value across the business.

The role requires strategic thinking, exceptional communication, and a proven ability to influence at the highest levels in a fast-paced,