Global D2C Transformation & Growth Lead

Universal Music Group UK; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

Universal Music Group UK is seeking a Senior Program Manager to lead and shape its most strategic global D2C transformation and growth programs across eCommerce, CRM and fan engagement. You will operate as a senior individual contributor, shaping objectives and delivery in a complex, matrixed environment.

You will advise senior leaders, align cross-market teams and promote scalable methodologies, governance standards and reusable frameworks to improve delivery across global D2C initiatives

Qualifications

• Extensive senior program management experience leading complex, enterprise-scale transformation or growth initiatives.
• Track record of defining objectives, strategy, governance, delivery approach and success measures from broadly defined outcomes.
• Experience leading global, cross-functional programs with multiple markets and senior stakeholders.
• Strong strategic and commercial understanding of eCommerce and/or CRM principles.
• Proven ability to influence executive and senior stakeholders, challenge constructively and build alignment.
• Expert knowledge of program governance, integrated planning, risk and dependency management, executive reporting, decision management and benefits realisation.
• Experience developing and embedding program management methodologies, governance standards or reusable frameworks.
• Strong critical thinking and judgement, with the ability to absorb complex information and make evidence-based recommendations.
• Exceptional written and verbal communication skills, with the ability to produce concise executive summaries and decision papers.
• Proactive and accountable, with a track record of delivering outcomes in a fast-paced global matrix.
• A genuine passion for music and interest in how artists connect with fans digitally.

Responsibilities

• Own end-to-end leadership of the highest-priority global D2C transformation programs across eCommerce and CRM.
• Translate strategic outcomes into clear program objectives, roadmaps, operating models and success measures.
• Shape program strategy and provide evidence-based recommendations on priorities and resourcing.
• Lead interdependent workstreams across central, regional and local teams, aligning priorities.
• Establish and chair effective program governance, risk management and escalation routes.
• Advise senior stakeholders, challenge assumptions and move teams towards clear decisions.
• Build strong relationships across UMG and influence without direct authority.
• Develop scalable program management methodologies and reusable frameworks for global delivery.
• Distil complex discussions into clear recommendations, decisions and next steps.
• Anticipate and resolve strategic risks and dependencies while maintaining progress.

Skills

Senior program management

Global programs

eCommerce knowledge

CRM knowledge

Stakeholder management

Governance

Communication skills

Commercial acumen

Tools

Shopify

Looker Studio

Job description

Universal Music Group UK is seeking a Senior Program Manager to lead and shape its most strategic global D2C transformation and growth programs across eCommerce, CRM and fan engagement. You will operate as a senior individual contributor, shaping objectives and delivery in a complex, matrixed environment.

You will advise senior leaders, align cross-market teams and promote scalable methodologies, governance standards and reusable frameworks to improve delivery across global D2C initiatives