Senior D2C Growth & Transformation Program Manager

Universal Music Group

Greater London

Hybrid

GBP 100,000 - 130,000

Full time

14 days+

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Job summary

Universal Music Group is seeking a Senior Program Manager in London (Kings Cross) to lead high-priority D2C transformation programs spanning eCommerce, CRM and fan engagement. You will translate strategic goals into actionable delivery, align cross-functional stakeholders, and shape governance and success metrics.

The role requires directing complex, global workstreams with senior leadership engagement, risk management and proven program governance.

Qualifications

Senior program management experience leading enterprise-scale transformations or growth initiatives.
Proven ability to define objectives, strategy, governance and success measures from broadly defined outcomes.
Experience leading global programs with multiple markets, functions and senior stakeholders.

Responsibilities

Own end-to-end leadership and delivery of the highest-priority D2C transformation programs across eCommerce, CRM and fan initiatives.
Translate strategic outcomes into program objectives, roadmaps and delivery plans.
Shape strategy and provide evidence-based recommendations to senior leaders on priorities and investments.
Lead interdependent workstreams with regional and local teams and align market contexts.
Establish governance, steering forums and executive reporting; manage risks and escalations.