Senior General Manager

JD Sports Fashion PLC; Plymouth; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

JD Gyms in Plymouth is seeking an inspirational manager to drive performance, lead a team of Fitness Coaches and General Assistants, and uphold brand standards.

You will be responsible for safety, sales targets, customer service, and creating an engaging environment where staff enjoy their work while delivering outstanding member service.

As an ambassador for JD Gyms, you will develop the team, ensure operational coverage, and maintain high cleanliness and safety across the club.

Qualifications

• Must have a proven and successful track record of management experience within a leisure related industry.

Responsibilities

• Ensure safety checks are conducted daily/weekly/monthly and defects chased to keep facilities safe.
• Adhere to and maintain JD Gyms Brand Standard across the club.
• Recruit and manage a team of Fitness Coaches and General Assistants to ensure daily operational coverage.
• Hold regular team meetings to aid development and keep staff updated.
• Achieve sales and membership targets and maximise secondary spending revenue.
• Maintain highest cleanliness standards across the gym and manage weekly banking to minimise wastage.
• Ensure uniform standards are followed and provide outstanding member service.
• Be an ambassador for JD Gyms and create a positive working environment for the team.

Skills

Leisure management

Customer service

Team leadership

Sales targets

Local marketing

Recruiting teams

Job description

Role overview:

This role requires an inspirational leader with proven flair and commercial ability, as well as the skill, energy and determination to drive and develop the business. We're looking for a manager with the experience of developing the standards and reputation of this new gym whilst nurturing a growing membership base and team.

Responsibilities:

• Ensure that all policies and procedures in both the Health and Safety Employee Policy and Company Procedures Handbook are adhered to.

• Responsible for adhering to and maintaining the JD Gyms Brand Standard.

• Conduct daily, weekly, and monthly safety checks. Report and chase all defects, to ensure the building and its equipment is safe to use.

• Recruit and manage a team of employed Fitness Coaches and General Assistants to ensure the club is operational cover to ensure daily expectations are delivered.

• Hold regular team meetings to aid development and keep everyone updated.

• To work towards and aim to achieve all sales and membership targets that are set.

• To drive and maximise secondary spending revenue.

• To ensure the whole of the gym facility is of the highest standard of cleanliness.

• Ensure the in-house cleaners (General Assistant) are cleaning to the highest standard. To manage the weekly banking process so that wastage and variance is minimal, maximising profit.

• To ensure uniform standards are being adhered to by all team members and yourself.

• To always deliver outstanding member service.

• To help create an environment where the team enjoy themselves whilst at work.

• To always be an ambassador of JD Gyms.

Skills and Experience:

• Must have a proven and successful track record of management experience within a leisure related industry.

• Must be passionate about customer service and be an inspirational leader in the way they manage.

• Must have a proven track record in driving sales and co-ordinating local marketing activity as well as of recruiting and managing a successful team.

• Ideally will have experience as a General Manager overseeing all business areas within a leisure facility or have substantial experience as a Fitness Manager or other similar operational function

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