General Manager

Thwaites; Malham; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Salary negotiable

Wage access (Stream)

Annual leave 28 days (33 after 5 years

Health cash plan

Private medical care

Employee discounts

EAP

Maternity & paternity pay

Apprenticeships available

Life assurance

Training programmes

Supportive environment

Job summary

Thwaites is seeking a General Manager to oversee an exceptional hospitality offering in a stunning countryside location, home to The Lister Arms, The Barn and The Farmhouse. You will lead a diverse team across multiple sites, ensuring the highest standard of food and drink seven days a week and delivering guest-centric service in a vibrant countryside setting.

As GM you will develop and execute a business plan to meet sales and profit targets, manage payroll budgets and rotas, and report on

Qualifications

• Proven hospitality management experience.
• Experience with P&Ls and budgeting.
• Strong communication and leadership.
• Flexibility to work across multi-site operations.

Responsibilities

• Lead our team to deliver warm hospitality in a fantastic environment.
• Create and implement a business plan that meets sales and profit targets.
• Manage payroll budgets and rotas in line with targets.
• Maintain and report on all business records as required.
• Take responsibility for all operations on shift and ensure coverage in your absence.
• Continuously drive team performance and achieve targets.

Skills

Leadership

Budgeting & P&L

Payroll management

Team development

Guest service

Communication

Strategic planning

Tools

POS systems

Booking system

Job description

A rare opportunity for an ambitious multi-site operator to oversee an exceptional hospitality offering in a stunning countryside location, home to The Lister Arms, The Barn and The Farmhouse.

Building on recent enhancements across the site, this role offers the opportunity to lead a diverse hospitality operation, with each area bringing its own unique character, and continue driving success across this exceptional countryside location.

As General Manager will be responsible for a diverse team, serving the highest standard of food and drinks seven days per week. Providing exceptional guest service and hospitality is our passion; our guests are at the heart of everything we do.

Your day to day;

• Leading our team to deliver warm hospitality in a fantastic environment
• Create and then carry out an agreed business plan that meets sales and profit targets
• Managing payroll budgets and rotas in line with agreed targets
• Maintain and report on all business records as required
• Taking responsibility for all of the business operations when you are on shift and when needed ensure the team in place can operate in your absence
• You will constantly focus on improving the performance of your team and yourself, consistently achieving targets and delivering results
• When needed, being hands on with F&B service, looking after guests and managing room bookings and enquiries

Who are we looking for?

You will need to be proactive and a good communicator, ensuring the continued smooth running of the business. As General Manager, you will be comfortable collaborating with other senior leaders in our group. Sharing best practices on operations, recruitment, retention and developing talented individuals.

Business acumen and experience with preparing P&Ls is essential. With the support of your team, you will need to set and deliver an ambitious budget that will ensure profit is maximised by managing costs and driving revenue.

Someone who can set measurable, challenging goals for all team members, finding ways to improve staff’ knowledge and their approach, coaching and mentoring all managers. Experience of delivering technical training and development content would be beneficial. You will be expected to build Individual Development Plans for you team using our in-house academies and training programmes as the main route for development.

From your experience you will be able to identify ways that business strategy, customer profile, culture and constraints influence the development of a creative, profitable and competitive product. You will be able to foresee market and business scenarios that present risks and opportunities to the business.

Our business is open all day every day so you will need to be flexible with the times you can work.

In return, we are offering a rewarding role with scope for career progression along with;

• A competitive salary, negotiable dependent on experience
• Stream - the ability to access up to 40% of your wages as you earn them each week
• 28 days annual leave (rising to 33 after 5 years’ service)
• Health cash plan
• Private medical care
• Generous employee discounts
• Employee Assistance Programme
• Enhanced maternity and paternity pay
• Apprenticeships available
• Life assurance
• Bespoke training programmes accessible to all
• An engaging & supportive work environment

Thwaites was established in 1807 and to this day remains a family run Business. We have Hotels, Inns, Pubs and a Brewery and are focused on providing superb hospitality in outstanding properties in great locations –

What are you Thwaiting for?

INDHP