Senior General Manager

JD GROUP; Farnborough; On-site; GBP 36,000 - 48,000; Full time

Job summary

JD Gyms in Farnborough is seeking an inspirational leader to develop the gym's standards, grow membership and lead a high-performance team.

You will manage safety, brand compliance, drive sales and customer service excellence while maintaining a clean, welcoming facility.

Qualifications

• Proven management experience in the leisure industry.
• Strong customer service orientation and inspirational leadership.
• Proven track record in driving sales and recruiting a team.
• Experience as General Manager or Fitness Manager is a plus.

Responsibilities

• Ensure compliance with Health and Safety policies and procedures.
• Maintain JD Gyms Brand Standard.
• Conduct regular safety checks and report defects.
• Recruit and manage a team of Fitness Coaches and General Assistants.
• Hold regular team meetings to aid development.
• Work towards sales and membership targets.
• Drive secondary spending revenue.
• Keep gym clean and high standards.
• Oversee weekly banking to minimize wastage and maximize profit.
• Ensure uniforms are adhered to by all staff.
• Deliver outstanding member service.
• Foster a positive team culture and be a JD Gyms ambassador.

Skills

Leisure mgmt

Customer service

Sales & marketing

Team recruitment

Job description

Role overview:

This role requires an inspirational leader with proven flair and commercial ability, as well as the skill, energy and determination to drive and develop the business. We're looking for a manager with the experience of developing the standards and reputation of this new gym whilst nurturing a growing membership base and team.

Responsibilities:

• Ensure that all policies and procedures in both the Health and Safety Employee Policy and Company Procedures Handbook are adhered to.
• Responsible for adhering to and maintaining the JD Gyms Brand Standard.
• Conduct daily, weekly, and monthly safety checks. Report and chase all defects, to ensure the building and its equipment is safe to use.
• Recruit and manage a team of employed Fitness Coaches and General Assistants to ensure the club is operational cover to ensure daily expectations are delivered.
• Hold regular team meetings to aid development and keep everyone updated.
• To work towards and aim to achieve all sales and membership targets that are set.
• To drive and maximise secondary spending revenue.
• To ensure the whole of the gym facility is of the highest standard of cleanliness.
• Ensure the in-house cleaners (General Assistant) are cleaning to the highest standard. To manage the weekly banking process so that wastage and variance is minimal, maximising profit.
• To ensure uniform standards are being adhered to by all team members and yourself.
• To always deliver outstanding member service.
• To help create an environment where the team enjoy themselves whilst at work.
• To always be an ambassador of JD Gyms.

Skills and Experience:

• Must have a proven and successful track record of management experience within a leisure related industry.
• Must be passionate about customer service and be an inspirational leader in the way they manage.
• Must have a proven track record in driving sales and co-ordinating local marketing activity as well as of recruiting and managing a successful team.
• Ideally will have experience as a General Manager overseeing all business areas within a leisure facility or have substantial experience as a Fitness Manager or other similar operational function

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