Assistant General Manager

JDGYMS; Chatham; On-site; GBP 30,000 - 42,000; Full time

Job summary

JD Gyms is seeking a proactive Club Manager in the UK to lead a team of Fitness Coaches and General Assistants. You will uphold the JD Gyms Brand Standards, drive memberships and revenue, and ensure safe, clean facilities.

You will recruit and develop staff, deliver exceptional member service, and act as the club ambassador while achieving sales targets and maintaining high standards across operations.

Qualifications

• Experience managing a leisure facility or gym is essential.
• Strong customer service focus and leadership qualities required.
• Proven ability to drive sales and build a productive team.

Responsibilities

• Ensure adherence to Health and Safety Employee Policy and Company Procedures.
• Maintain JD Gyms Brand Standards across the club.
• Conduct regular safety checks and address defects to keep equipment safe.
• Recruit, manage and motivate Fitness Coaches and General Assistants.
• Lead team meetings and drive daily performance to meet targets.
• Achieve sales and membership targets; maximise secondary spend.
• Maintain high cleanliness standards and oversee banking controls.
• Uphold uniform standards and deliver outstanding member service.
• Act as an ambassador for JD Gyms at all times.

Skills

Management experience

Customer service leadership

Inspirational leadership

Sales achievement

Team recruitment and management

Education

Level 2 Gym Instructor

Job description

Role overview:

This role requires a team player with flair and commercial ability, as well as the skill, energy and determination to help drive and develop the business alongside the General Manager. We're looking for a manager with the experience of maintaining and developing the standards and reputation, whilst nurturing a growing membership base and team.

Responsibilities:

• Ensure that all policies and procedures in both the Health and Safety Employee Policy and Company Procedures Handbook are adhered to.
• Responsible for adhering to and maintaining the JD Gyms Brand Standard.
• Conduct daily, weekly, and monthly safety checks. Report and chase all defects, to ensure the building and its equipment is safe to use.
• Recruit and manage a team of employed Fitness Coaches and General Assistants to ensure the club is operational cover to ensure daily expectations are delivered.
• Hold regular team meetings to aid development and keep everyone updated.
• To work towards and aim to achieve all sales and membership targets that are set.
• To drive and maximise secondary spending revenue.
• To ensure the whole of the gym facility is of the highest standard of cleanliness.
• Ensure the in-house cleaners (General Assistant) are cleaning to the highest standard. To manage the weekly banking process so that wastage and variance is minimal, maximising profit.
• To ensure uniform standards are being adhered to by all team members and yourself.
• To always deliver outstanding member service.
• To help create an environment where the team enjoy themselves whilst at work.
• To always be an ambassador of JD Gyms.

Skills and Experience:

• Must have a proven and successful track record of management experience within a leisure related industry.
• Must be passionate about customer service and be an inspirational leader in the way they manage.
• Must be qualified to at least Level 2 Gym Instructor
• Must have a proven track record in driving sales and co-ordinating local marketing activity as well as of recruiting and managing a successful team.
• Ideally will have experience as an Assistant Manager helping to oversee all business areas within a leisure facility or have substantial experience as a Fitness Manager or other similar operational function.