Senior Front-of-House Retail & Visitor Services Lead

The Tank Museum; Wareham; On-site; GBP 21,000 - 27,000; Full time

Job summary

The Tank Museum in Wareham is seeking a Senior Retail and Visitor Services Assistant to lead front of house operations, deliver outstanding customer service and drive sales of admissions, events and shop goods. You will supervise colleagues, coordinate tills, stock and events, and ensure a welcoming first impression for every visitor.

Reporting into the Retail and Visitor Services team, you will help plan staffing for busy days, assist with training, and act as a Fire Marshal or First Aider as

Responsibilities

• Leading front of house and supervising Retail and Visitor Services Assistants across admissions, shop, online fulfilment and stock room.
• Promoting and upselling retail products, admission and event tickets, including Membership and Gift Aid.
• Overseeing cash handling, till reconciliation and adherence to procedures.
• Ensuring stock is priced and merchandised correctly and maintaining tidy areas.
• Collaborating with other museum departments and supporting visitor events.
• Assisting with staff induction and daily staff scheduling.
• May act as Fire Marshal, First Aider, or safeguarding support as required.

Job description

The Tank Museum in Wareham is seeking a Senior Retail and Visitor Services Assistant to lead front of house operations, deliver outstanding customer service and drive sales of admissions, events and shop goods. You will supervise colleagues, coordinate tills, stock and events, and ensure a welcoming first impression for every visitor.

Reporting into the Retail and Visitor Services team, you will help plan staffing for busy days, assist with training, and act as a Fire Marshal or First Aider as