Castle Retail Team Lead — Lead Sales & Guest Experience

Merlin Entertainments; Warwick; On-site; GBP 28,000 - 33,000; Full time

Benefits offered by this job

Monthly bonus based on guest satifsfai

25% discount in our retail shops and 3

40% off LEGO online

Merlin Magic Pass - free tickets toall

Employee pricing up to 55% off cinema

Job summary

Merlin Entertainments operates across a 64-acre site with multiple retail outlets. The Retail Team Leader will oversee daily operations, coach staff, and drive sales while maintaining high standards and excellent customer service.

In this fixed-term role (to January 2028), you’ll handle stock, visual merchandising, and audits, with shifts including weekends and evenings. A proactive, detail-oriented leader will thrive in this busy, guest-facing environment.

Qualifications

• Experience as Retail Supervisor or Team Leader (desirable).
• High levels of pro-activity in an operational setting with problem solving skills.
• Experience within a fast-paced customer facing environment.
• Involvement in organising, motivating, and coaching a team.
• Passion for retail with keen eye for detail.
• Confident using Microsoft Office, PowerPoint and Excel.

Responsibilities

• Oversee daily operations of multiple retail outlets on site.
• Maintain high store standards and visual merchandising.
• Drive sales and deliver exceptional customer service.
• Manage stock control, shop upkeep and audits (e.g., food hygiene).
• Coordinate with teams across units within the 64-acre site.

Skills

Team Leadership

Coaching

Customer Service

Problem Solving

Pro-activity

Attention to Detail

Tools

Microsoft Excel

PowerPoint

Microsoft Office

Job description

Merlin Entertainments operates across a 64-acre site with multiple retail outlets. The Retail Team Leader will oversee daily operations, coach staff, and drive sales while maintaining high standards and excellent customer service.

In this fixed-term role (to January 2028), you’ll handle stock, visual merchandising, and audits, with shifts including weekends and evenings. A proactive, detail-oriented leader will thrive in this busy, guest-facing environment.