Front of House: Senior Retail & Visitor Services Lead

Hollybank Trustees Ltd; Bovington; On-site; GBP 23,000 - 28,000; Full time

Job summary

The Tank Museum on site at Bovington is seeking a Senior Retail & Visitor Services Assistant to join our Admissions team and Museum Shop. You will be a vital contact point for visitors, manage stock, support online orders and help coordinate the daily operations of the Retail and Visitor Services team.

You will lead by example, supervise staff, and collaborate with other departments to ensure a high standard of customer service and a smooth visitor experience at events and busy days.

Qualifications

• Must provide excellent customer service in person, on the phone or by email.
• Oversee stock room, shop and online orders to ensure availability and accuracy.
• Lead by example and supervise the team during shifts to maintain service levels.

Responsibilities

• Lead by example and help ensure the whole team provides a high level of customer service across on-site, phone and email channels.
• Supervise the Retail and Visitor Services team in admissions, shop, online fulfilment and stock room.
• Coordinate daily staff timetables with the Operations Manager and adjust as needed.
• Deputise for Retail and Visitor Services managers when required.
• Liaise with other museum departments to support smooth operations.
• Support events delivery and pop-up activities during events/school holidays.
• Maintain tidy, well-stocked admissions, shop and stock areas.

Skills

Customer service

Stock management

Team supervision

Stock replenishment

Online orders

Tools

Online shopping platform

Job description

The Tank Museum on site at Bovington is seeking a Senior Retail & Visitor Services Assistant to join our Admissions team and Museum Shop. You will be a vital contact point for visitors, manage stock, support online orders and help coordinate the daily operations of the Retail and Visitor Services team.

You will lead by example, supervise staff, and collaborate with other departments to ensure a high standard of customer service and a smooth visitor experience at events and busy days.