Senior Fraud Strategy Portfolio Manager

AdvancedMD; Milton Keynes; On-site; GBP 60,000 - 90,000; Full time

Job summary

Global Payments seeks an experienced Fraud Manager to lead investigation of complex fraud cases and optimize detection processes. The role collaborates with legal, client teams and government agencies to implement policies and improve tools.

The candidate will analyze transactions and customer data using SQL queries, mentor frontline staff, and drive continuous improvements to reduce losses while meeting SLAs.

Qualifications

• Bachelor's Degree or related field is required.
• Relevant experience or degree in a related field is required; however, relevant experience may be considered in lieu of a degree.
• Typically a minimum of 6 years of professional experience.
• Prefer a minimum of 1-2 years in a supervisory position.

Responsibilities

• Establishes and directs work flow and goals to mitigate and prevent losses through daily monitoring of current fraud trends.
• Attends meetings with existing and potential clients to notify of fraudulent trends within the industry.
• Implements anti-fraud processes to prevent fraudulent payments, transactions, and account registrations.
• Provides training and guidance to front line leaders (supervisors) to ensure quality performance and proper handling of sensitive data.
• Collaborates with Client Relations team to deliver Client contractual requirements.
• Conducts analysis and ad-hoc SQL queries continuously for team members and other departments.
• Not an exhaustive list; other duties as assigned.

Skills

SQL queries

Data analysis

Fraud risk policy

Training and coaching

Education

Bachelor's degree

Job description

Global Payments seeks an experienced Fraud Manager to lead investigation of complex fraud cases and optimize detection processes. The role collaborates with legal, client teams and government agencies to implement policies and improve tools.

The candidate will analyze transactions and customer data using SQL queries, mentor frontline staff, and drive continuous improvements to reduce losses while meeting SLAs.